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Entry Level Call Center Representative Jobs in Rochester, NY

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Entry Level Call Center Representative information

See Rochester, NY salary details

$10

$17

$24

How much do entry level call center representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for entry level call center representative in Rochester, NY is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Entry-level call center representative roles typically do not pay $10,000 a month without significant experience or specialized skills. High earnings at this level are uncommon; such income levels are usually associated with advanced sales positions, management roles, or jobs requiring specialized certifications and extensive experience.

How to apply in a call center with no experience?

Entry level call center representative positions often do not require prior experience; applicants should focus on highlighting strong communication skills, a positive attitude, and basic computer proficiency in their applications. Gaining relevant skills through online courses or certifications can improve chances, and being prepared for a training period is common for new hires.

How to make 2000 a week working from home?

Entry level call center representatives can increase their earnings by working multiple shifts, handling a high volume of calls, and improving communication skills to qualify for performance bonuses. Earning $2000 weekly typically requires working full-time hours, often 40 or more hours, and may involve commission or incentive pay depending on the company's compensation structure.

What is an Entry Level Call Center Representative job?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

What are the key skills and qualifications needed to thrive in the Entry Level Call Center Representative position, and why are they important?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work at a call center with no experience?

Entry level call center representative positions typically do not require prior experience, as employers often provide training on customer service skills and company systems. Strong communication skills, a positive attitude, and the ability to learn quickly are valued qualities for these roles.

What does a typical workday look like for an Entry Level Call Center Representative?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

What are the most commonly searched types of Call Center Representative jobs in Rochester, NY? The most popular types of Call Center Representative jobs in Rochester, NY are:
What are popular job titles related to Entry Level Call Center Representative jobs in Rochester, NY? For Entry Level Call Center Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Call Center Representative jobs in Rochester, NY look for? The top searched job categories for Entry Level Call Center Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Call Center Representative jobs? Cities near Rochester, NY with the most Entry Level Call Center Representative job openings:
Entry Level Call Center Representative jobs near you
Call Center Representative II

Call Center Representative II

University of Rochester

Rochester, NY • On-site

$19.08 - $25.77/hr

Full-time

Posted 4 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

97th of 539 rated colleges and universities

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500281 Therapy Support Services
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.08 - $25.77
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Provides communication support services including general clerical, general information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Involves the collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.
JOB DUTIES AND RESPONSIBILITIES:
  • Answers large volume of inbound inquiries by phone, email and other electronic interfaces.
  • Follows prescribed protocol and Standard Operating Procedures in order to schedule patient appointments, resolve patient issues, responds to patient/physician inquiries, handles or redirects billing inquiries, handles patient/customer complaints and provides basic technical support.
  • Ensures appropriate use and distribution of Electronic Medical Record information.
  • During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations.
  • Assesses the urgency of the situation and determines the appropriate action or referral source.
  • Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, registers patients, records information and documents problem resolutions.
  • Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for many University Medical Center departments and affiliate organizations.
  • Determines when situations warrant contacting Administrators, on call physicians, Security, or Public Relations.
  • Researches, resolves and documents non-routine paging issues which have impacted or delayed patient care.
  • As required, performs disaster protocols.
  • Resolves inquiries efficiently and escalates appropriately so all calls are resolved/documented.
  • Anticipates, prioritizes and maintains a balance between inbound and outbound activity as well as other clerical and/or administrative activities.
  • Independently initiates outbound communications following prescribed protocol and standard operating procedures in order to achieve and maintain optimal patient access targets and organizational goals/standards.
  • This may include, but is not limited to making routine appointments, managing wait/recall lists and communications regarding event cancellations, changes and updates.
  • Monitors appointment schedules, systems, and resources.
  • Provides feedback and suggestions for the purpose of achieving, monitoring and maintaining efficiency, reducing cost, and reducing waste.
  • Alerts leads and supervisor to problems with systems, equipment, workstations, and resources in a timely manner to ensure highest quality and quantity of service is provided at all times.
  • Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs in order to answer inquiries and connect callers.
  • Keeps abreast regulations, compliance requirements and applies best practices.
  • Is aware of and avoids issues downstream related to scheduling, initial registration and billing.
  • Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.
  • Other duties as assigned.

QUALIFICATIONS:
  • High School Diploma required.
  • 1 year of customer service experience required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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