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Remote Medical Call Center Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

The Care Center Representative must take full responsibility for every call to ensure callers ... medical condition, pregnancy status, predisposing genetic characteristics or information, domestic ...

Paychex

Service Representative - Time and Attendance

Rochester, NY · On-site +1

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

Call Center Experience - Preferred * Inbound Calls - Preferred * Payroll Processing - Preferred ... We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Build self-service reports in Report Center (Prism) that give end users flexibility without ongoing ... Medical, Dental, and Vision Insurance * 401(k) with Company Match * Company-Paid Life and ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Build self-service reports in Report Center (Prism) that give end users flexibility without ongoing ... Medical, Dental, and Vision Insurance * 401(k) with Company Match * Company-Paid Life and ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Build self-service reports in Report Center (Prism) that give end users flexibility without ongoing ... Medical, Dental, and Vision Insurance * 401(k) with Company Match * Company-Paid Life and ...

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All JobsMedical Call Center JobsRemote Medical Call Center JobsRemote Medical Call Center Jobs in Rochester, NY

Remote Medical Call Center information

See Rochester, NY salary details

$9

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$26

How much do remote medical call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote medical call center in Rochester, NY is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.60 and $17.52 per hour, depending on experience, location, and employer.

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are popular job titles related to Remote Medical Call Center jobs in Rochester, NY?

For Remote Medical Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Medical Call Center jobs in Rochester, NY look for?

The top searched job categories for Remote Medical Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Medical Call Center jobs?

Cities near Rochester, NY with the most Remote Medical Call Center job openings:

Remote Medical Call Center jobs near you
Infographic showing various Remote Medical Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $36,709 per year, or $17.6 per hour.

Call Center Membership Representative (Remote - Must Reside In Rochester/Finger Lakes Region)

AAA Western and Central New York

Penfield, NY • On-site, Remote

$20.10/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Availability to work an 8-hour shift between the hours of 9:00AM -10:00 PM, Sunday through Thursday or Tuesday through Saturday.
Shift Differential: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a.
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
Job Responsibilities
30% Efficiency & Quality: Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. Utilize available resources and tools to effectively resolve member inquiries in a timely manner. Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance.
25% Productivity & Adherence: Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. Demonstrate accountability for time management and availability to support member demand.
25% Sales Per Call & Revenue Growth: Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals.
10% Convenience Billing & Retention Support: Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. Clearly explain billing options, enrollment steps, and account management details. Ensure billing discussions are accurate, transparent, and compliant with established policies.
10% Voice of the Member & Member Experience: Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. Actively listen to member feedback and escalate concerns appropriately when necessary. Maintain strong product and service knowledge to deliver accurate information and high-quality.
Job Specific Requirements
  • Equivalent experience will be considered in lieu of degree
  • Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
  • Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
  • Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns
  • Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
  • Strong attention to detail with a commitment to accuracy, compliance, and quality standards.
  • Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions.
  • Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need.
Physical Requirements
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
  • Must be able to lift, carry, push, pull a maximum of 25 lbs

Starting pay range: $20.10/hr
This position does not offer visa sponsorship now or in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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