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Remote Call Center Coach Jobs in Rochester, NY (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Career development, coaching, and internal advancement opportunities Apply Today If you are ...

Deloitte

Epic Tapestry Consultant

Rochester, NY · On-site +1

... Call Center (GCC) at USTalentCICInbox@deloitte.com. Qualifications: Are you an experienced ... Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ...

Deloitte

Epic Tapestry Specialist

Rochester, NY · On-site +1

... Call Center (GCC) at USTalentCICInbox@deloitte.com. Qualifications: Are you an experienced ... Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ...

Ballard Agency

Be Seen First

Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

... coaching and mentorship. This allows professionals from any industry to present our products with ... We do not cold call, prospect, or sell door to door. There are incredible advancement opportunities.

Ballard Agency

Be Seen First

Remote Entry Level Sales Associate (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

... coaching and mentorship. This allows professionals from any industry to present our products with ... We do not cold call, prospect, or sell door to door. There are incredible advancement opportunities.

Valera Health

Mental Health Therapist

Rochester, NY · On-site +1

Collaborate within our vetted in-house network of health coaches, therapists, nurse practitioners ... Telehealth or remote experience * Self-motivated with strong independent work skills and ...

All JobsRemote Call Center Coach JobsRemote Call Center Coach Jobs in Rochester, NY

Remote Call Center Coach information

See Rochester, NY salary details

$13

$24

$35

How much do remote call center coach jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote call center coach in Rochester, NY is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Center Coach, and why are they important?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a Remote Call Center Coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a Remote Call Center Coach typically support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.
What are popular job titles related to Remote Call Center Coach jobs in Rochester, NY? For Remote Call Center Coach jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Coach jobs in Rochester, NY look for? The top searched job categories for Remote Call Center Coach jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Call Center Coach jobs? Cities near Rochester, NY with the most Remote Call Center Coach job openings:
Remote Call Center Coach jobs near you

Call Center Representative - Debt Counselor

Continental Service Group

Fairport, NY • On-site

Other

Posted 20 days ago

Job description

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.
For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
• Performance-based monthly bonus opportunity
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Join a remote team that's committed to making a positive impact. As a Representative at ConServe, you'll use a consultive, solution-focused approach to help consumers successfully resolve their accounts. You'll listen, solve problems, and guide individuals towards a realistic solution that works in everyone's best interest.
We're looking for motivated, professional, customer-focused individuals who thrive in a fast-paced environment and enjoy helping others regain financial freedom. If you're driven, positive and excited to be part of a supportive, goal-oriented team, ConServe is the place to build your career.
Essential Duties & Responsibilities:
  • Support Consumers: Gather information to understand each consumer's financial situation and recommend the best path to resolution.
  • Provide Tailored Solutions: Work collaboratively with consumers to help them resolve their obligations both administratively and voluntarily.
  • Performance Goals: Meet daily, weekly and monthly goals as set by ConServe leadership.
  • Stay Productive: Representative will split time between manual and automated dialer solutions in a fast-paced remote call center.
  • Drive Results: Meet ConServe's targeted monthly recovery goals through effective communication and problem solving.
  • Maintain Accurate Records: Update consumer information in systems to ensure accuracy and maximize future contact success.
  • Conduct Skip Tracing: Locate and connect with consumers or businesses as needed
  • Follow Established Standards: Adhere to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
  • Manage Documentation: Collect and organize the necessary documentation while maintaining consistent and timely follow-up.
Education Requirement:
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
Skills/ Requirements:
  • The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening.
  • Willingness to work an occasional Saturday morning shift (optional)
  • Fluent in conversational English and abiity to proficiently read and write English
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness.
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
  • Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
  • Ability to obtain and maintain State Collections Licensure
  • Legally eligible to work in the United States
  • No conflicts of interest with ConServe or our Clients.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace

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