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Remote Hvac Call Center Jobs in Rochester, NY (NOW HIRING)

Varsity Tutors

Thermodynamics Tutor

Rochester, NY · Remote

$18 - $40/hr

Emphasizes systematic problem-solving approaches and connects thermodynamics to power generation, HVAC systems, and materials processing applications. * Curriculum Awareness & Adaptive Instruction:

Top Lawn and Landscape

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Property Maintenance Manager

Hilton, NY · Remote

$51K - $60K/yr

Snow plow experience. * HVAC experience is a plus. Benefits * Competitive hourly pay with overtime opportunities. * Year-round, full-time employment. * Paid holidays. * Paid vacation. * Retirement ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Remote Hvac Call Center information

See Rochester, NY salary details

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How much do remote hvac call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote hvac call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a remote HVAC call center?

A Remote HVAC Call Center is a customer support facility where agents handle HVAC (Heating, Ventilation, and Air Conditioning) related inquiries, scheduling, and troubleshooting via phone, email, or chat—but the agents work remotely, often from their homes. These centers support HVAC companies by managing service requests, dispatching technicians, and providing technical support to customers. The remote setup allows for flexible staffing and often extends service availability beyond standard business hours. This model helps HVAC businesses maintain high customer satisfaction while reducing overhead costs.

What are the key skills and qualifications needed to thrive as a remote HVAC call center representative?

To thrive as a Remote HVAC Call Center Representative, you need strong customer service skills, HVAC industry knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and HVAC scheduling or diagnostic platforms is important. Excellent communication, problem-solving abilities, and patience are critical soft skills to handle inquiries and resolve issues efficiently. These competencies ensure effective customer interactions, accurate issue resolution, and high customer satisfaction in a remote support environment.

What are some common challenges faced by agents working in a remote HVAC call center, and how can they be addressed?

Agents in a remote HVAC call center often encounter challenges such as troubleshooting technical issues over the phone, managing high call volumes during peak seasons, and ensuring clear communication between customers and field technicians. These can be addressed by thorough training on HVAC systems, using detailed scripts and troubleshooting guides, and leveraging collaboration tools to stay in touch with team members and technicians. Building strong problem-solving skills and maintaining a calm, customer-focused approach also help agents deliver effective service and support.

What are the most commonly searched types of Hvac Call Center jobs in Rochester, NY?

The most popular types of Hvac Call Center jobs in Rochester, NY are:

What are popular job titles related to Remote Hvac Call Center jobs in Rochester, NY?

For Remote Hvac Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Hvac Call Center jobs in Rochester, NY look for?

The top searched job categories for Remote Hvac Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Hvac Call Center jobs?

Cities near Rochester, NY with the most Remote Hvac Call Center job openings:

Remote Hvac Call Center jobs near you

HVAC TECHNICIAN/INSTALLER. RESIDENTIAL AND COMMERCIAL

United Heating and Air llc

Webster, NY • Remote

$35/hr

Full-time

Retirement

Re-posted 26 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Parental leave

HVAC INSTALLER/TECHNICIAN NEEDED FOR A SMALL 30 YR HVAC COMPANY. 5 STAR RATING AND A+ ACCREDITED WITH THE BBB
  PART OR FULL TIME
  3-5 YEARS EXPERIENCE
  STARTS AT $ 35.00/HR
  COMMISSIONS
  PAID HOLIDAYS
  SHARED 401K MATCHING
  VAN SUPPLIED
  

This is a remote position.