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Call Center Director Remote Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... direct access to custom tables and objects in HRP not available in Report Center. * Write and ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

New

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... direct access to custom tables and objects in HRP not available in Report Center. * Write and ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

New

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... direct access to custom tables and objects in HRP not available in Report Center. * Write and ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

New

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ... This is a director level position which reports directly to the Chief Executive Officer. As a ...

IDEX

Lead Engineer- Optical Coating Design

West Henrietta, NY · On-site +1

$98K - $129K/yr

  • Medical

  • Retirement

  • PTO

Director, Filter Design and Coating Technology LOCATION: Center of Excellence, West Henrietta, NY (Onsite/hybrid remote possible) ITAR/EAR CRITERIA: Certain positions with IDEX Corporation and its ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · Remote

We call it One Sutherland. The CDE is responsible for selling Sutherland offerings to new logo ... Direct business development and sales activities with new relationships within a set of base ...

New

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · On-site +1

We call it One Sutherland. The CDE is responsible for selling Sutherland offerings to new logo ... Direct business development and sales activities with new relationships within a set of base ...

New

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... Direct business development and sales activities with new relationships within a set of base ...

All JobsCall Center JobsCall Center Director Remote JobsCall Center Director Remote Jobs in Rochester, NY

Call Center Director Remote information

See Rochester, NY salary details

$43.4K

$101.6K

$157.9K

How much do call center director remote jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center director remote in Rochester, NY is $101,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $118,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center director remote?

To thrive as a Call Center Director (Remote), you need extensive experience in call center management, leadership abilities, and a solid understanding of customer service operations, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, workforce management software, and analytics tools is typically required, along with certifications like CCXP or Six Sigma being advantageous. Outstanding communication, strategic thinking, and motivational skills help build high-performing remote teams and foster a positive work culture. These skills and qualifications are essential for driving operational excellence, achieving service targets, and ensuring customer satisfaction in a virtual environment.

What does a call center director remote do?

A Call Center Director Remote oversees the operations of a call center while working from a remote location. They are responsible for managing staff, setting performance goals, implementing strategies to improve customer service, and ensuring that the center meets its targets. The director also works closely with other departments to coordinate activities, analyzes data to monitor performance, and develops training programs for agents. In a remote setting, they must also ensure effective communication and maintain a strong team culture despite physical distance.

What are some common challenges faced by a remote call center director, and how can they be addressed?

A remote Call Center Director often encounters challenges related to team engagement, performance monitoring, and maintaining consistent communication across geographically dispersed staff. To address these, it's important to implement robust digital communication tools, set clear performance metrics, and foster a culture of transparency and regular feedback. Leveraging virtual team-building activities and routine video meetings also helps maintain morale and collaboration, ensuring that remote teams remain cohesive and aligned with organizational goals.

What are popular job titles related to Call Center Director Remote jobs in Rochester, NY?

For Call Center Director Remote jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Call Center Director Remote jobs in Rochester, NY look for?

The top searched job categories for Call Center Director Remote jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Call Center Director Remote jobs?

Cities near Rochester, NY with the most Call Center Director Remote job openings:

Call Center Director Remote jobs near you
Infographic showing various Call Center Director Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $101,638 per year, or $48.9 per hour.

Call Center Membership Representative (Remote - Must Reside In Rochester/Finger Lakes Region)

AAA Western and Central New York

Penfield, NY • On-site, Remote

$20.10/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Availability to work an 8-hour shift between the hours of 9:00AM -10:00 PM, Sunday through Thursday or Tuesday through Saturday.
Shift Differential: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a.
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
Job Responsibilities
30% Efficiency & Quality: Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. Utilize available resources and tools to effectively resolve member inquiries in a timely manner. Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance.
25% Productivity & Adherence: Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. Demonstrate accountability for time management and availability to support member demand.
25% Sales Per Call & Revenue Growth: Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals.
10% Convenience Billing & Retention Support: Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. Clearly explain billing options, enrollment steps, and account management details. Ensure billing discussions are accurate, transparent, and compliant with established policies.
10% Voice of the Member & Member Experience: Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. Actively listen to member feedback and escalate concerns appropriately when necessary. Maintain strong product and service knowledge to deliver accurate information and high-quality.
Job Specific Requirements
  • Equivalent experience will be considered in lieu of degree
  • Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
  • Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
  • Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns
  • Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
  • Strong attention to detail with a commitment to accuracy, compliance, and quality standards.
  • Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions.
  • Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need.
Physical Requirements
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
  • Must be able to lift, carry, push, pull a maximum of 25 lbs

Starting pay range: $20.10/hr
This position does not offer visa sponsorship now or in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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