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Call Center Director Remote Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

... direct access to custom tables and objects in HRP not available in Report Center. * Write and ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

$85K - $135K/yr

This is a remote position with a residency requirement of Rochester, New York. The ideal candidate ... This is a director level position which reports directly to the Chief Executive Officer. As a ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · On-site +1

We call it One Sutherland. The CDE is responsible for selling Sutherland offerings to new logo ... Direct business development and sales activities with new relationships within a set of base ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · Remote

We call it One Sutherland. The CDE is responsible for selling Sutherland offerings to new logo ... Direct business development and sales activities with new relationships within a set of base ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... Direct business development and sales activities with new relationships within a set of base ...

All JobsCall Center JobsCall Center Director Remote JobsCall Center Director Remote Jobs in Rochester, NY

Call Center Director Remote information

See Rochester, NY salary details

$43.4K

$101.6K

$157.9K

How much do call center director remote jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center director remote in Rochester, NY is $101,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $118,400.00 per year, depending on experience, location, and employer.

What does a call center director remote do?

A Call Center Director Remote oversees the operations of a call center while working from a remote location. They are responsible for managing staff, setting performance goals, implementing strategies to improve customer service, and ensuring that the center meets its targets. The director also works closely with other departments to coordinate activities, analyzes data to monitor performance, and develops training programs for agents. In a remote setting, they must also ensure effective communication and maintain a strong team culture despite physical distance.

What are the key skills and qualifications needed to thrive as a call center director remote?

To thrive as a Call Center Director (Remote), you need extensive experience in call center management, leadership abilities, and a solid understanding of customer service operations, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, workforce management software, and analytics tools is typically required, along with certifications like CCXP or Six Sigma being advantageous. Outstanding communication, strategic thinking, and motivational skills help build high-performing remote teams and foster a positive work culture. These skills and qualifications are essential for driving operational excellence, achieving service targets, and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by a remote call center director, and how can they be addressed?

A remote Call Center Director often encounters challenges related to team engagement, performance monitoring, and maintaining consistent communication across geographically dispersed staff. To address these, it's important to implement robust digital communication tools, set clear performance metrics, and foster a culture of transparency and regular feedback. Leveraging virtual team-building activities and routine video meetings also helps maintain morale and collaboration, ensuring that remote teams remain cohesive and aligned with organizational goals.

What are popular job titles related to Call Center Director Remote jobs in Rochester, NY?

For Call Center Director Remote jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Call Center Director Remote jobs in Rochester, NY look for?

The top searched job categories for Call Center Director Remote jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Call Center Director Remote jobs?

Cities near Rochester, NY with the most Call Center Director Remote job openings:

Call Center Director Remote jobs near you
Infographic showing various Call Center Director Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $101,638 per year, or $48.9 per hour.

Operations Director (Remote - US Base)

Sutherland

Rochester, NY • On-site, Remote

Full-time

Posted 14 days ago

Job description

Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Sutherland is seeking a talented, strategic Operations Director to lead one of our rapidly expanding educational technology programs. We are a group of driven, supportive individuals dedicated to innovation and excellence. If you are looking to build a fulfilling career and possess the leadership expertise to accelerate our success, we want to work with you!
In this role, you will champion large-scale Business Process Outsourcing (BPO) and client programs, ensuring seamless execution and strategic alignment
Department Leadership: Manage daily operations and long-term projects for your specific unit.
Team Management: Hire, train, and supervise department staff, managers, and coordinators. Set clear performance goals.
Strategic Planning: Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.
Cross-Functional Collaboration: Work with other departments to streamline scholarship processing, family outreach, and system improvements.
Compliance & Reporting: Ensure all program or financial operations follow state laws, contractual obligations, and internal policies.
Qualifications
Our most successful candidates will have:
  • Education: Bachelor's degree in a relevant field.
  • Experience: 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level.
  • Domain Expertise: Prior background in the educational technology (EdTech) sector is highly preferred.
  • Remote Leadership: Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
  • Budget & Finance: Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.
  • Core Skills: Outstanding verbal and written communication abilities combined with decisive, data-driven decision-making and strong leadership traits

Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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