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Work From Home Call Center Representative Jobs in Rochester, NY

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

... time, after call work, schedule adhere and quality assurance. * Correctly responds to all ... We do not request current or historical salary information from candidates. $20.00-$26.60 MVP ...

InsuraTec

Sales Representative (Remote)

Rochester, NY · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... We're looking for driven individuals to join our team as Sales Representatives in a fully remote ...

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... We're looking for driven individuals to join our team as Sales Representatives in a fully remote ...

Ballard Agency

Be Seen First

Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

In addition to industry-leading online training and working from home, each office conducts real ... We do not cold call, prospect, or sell door to door. There are incredible advancement opportunities.

EAG-LED

Be Seen First

Outside Sales Representative

Rochester, NY · Remote

$50K - $250K/yr

Remote, work from anywhere * Set your own hours * Opportunities coast to coast Inside the portal: * Free training * A simple proven system that doesn't require any selling * Direct access to all our ...

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Work From Home Call Center Representative information

See Rochester, NY salary details

$10

$17

$24

How much do work from home call center representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for work from home call center representative in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a work from home call center representative?

A Work From Home Call Center Representative is a customer service professional who handles calls, emails, or chats from clients or customers while working remotely, usually from their own home. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. These representatives use specialized software and communication tools to connect with customers and manage their tasks efficiently. This role requires strong communication skills, a quiet workspace, and reliable internet access. Many companies offer training and support to help remote representatives succeed.

How do work from home call center representatives maintain effective communication and collaboration with their remote teams?

Work From Home Call Center Representatives typically use a combination of instant messaging platforms, video conferencing tools, and shared documentation to stay connected with supervisors and team members. Regular virtual team meetings and one-on-one check-ins help address questions, share updates, and reinforce company goals. Despite the remote setting, representatives are encouraged to be proactive in asking for support and participating in team discussions to foster a collaborative environment. This structure ensures that everyone remains informed and engaged, even while working independently from home.

What does a work from home call center representative do?

Work from home call center representatives provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products. Unlike other call center representatives who work in the office, you have calls forwarded to your phone line at home to complete your tasks. As a work from home call center representative, your specific job duties may vary, depending on the company and industry. General responsibilities include answering calls, completing billing information or purchases, updating orders, and taking notes about customer concerns or complaints. When there are issues you cannot handle, you request that a supervisor or manager help the customer find a resolution.

What are the key skills and qualifications needed to thrive as a work from home call center representative, and why are they important?

To thrive as a Work From Home Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes specific product or service knowledge is typically required. Exceptional patience, active listening, and self-motivation help individuals excel in remote customer service roles. These skills ensure efficient issue resolution, customer satisfaction, and effective performance in a virtual environment.
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What are popular job titles related to Work From Home Call Center Representative jobs in Rochester, NY? For Work From Home Call Center Representative jobs in Rochester, NY, the most frequently searched job titles are:
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What cities near Rochester, NY are hiring for Work From Home Call Center Representative jobs? Cities near Rochester, NY with the most Work From Home Call Center Representative job openings:
Work From Home Call Center Representative jobs near you
Infographic showing various Work From Home Call Center Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.

CSR WFH Entry Level

Globe Life American Income Division

Rochester, NY • On-site, Remote

$15.75 - $21.50/hr

Full-time

Medical, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Be Part of Record-Breaking Growth
Location: 100% Remote - Work From Home
In 2025, our company achieved the largest weekly, monthly, and quarterly results in its history-a reflection of strong leadership, proven systems, and a people-first culture.
Now, we're expanding.
We're seeking motivated, growth-oriented individuals ready to step into a remote opportunity with real momentum, long-term stability, and clear pathways for advancement.
This is more than a position-it's your opportunity to join a company where growth is proven, leadership is invested, and success is shared.Why Join Our Team
(Requirements • Responsibilities • Rewards)
We provide the structure, tools, and support you need to succeed-while giving you the flexibility to build a career on your terms.Work-From-Home Stability
Enjoy the security of a fully remote role with the flexibility to create a schedule that fits your lifestyle.Ongoing Training & Development
Participate in virtual workshops, mentorship programs, and skill-building sessions led by experienced leaders.Weekly Pay + Performance Bonuses
Earn consistent income with additional incentives tied directly to your results.Union-Supported Security
Work with confidence under a union-supported structure that provides stability and protection.Comprehensive Benefits
  • Life insurance coverage, including Accidental Death Benefits (ADB)
  • Health insurance reimbursement programs
  • Retirement planning support for long-term financial security
Tools, Recognition & Growth
Industry-Leading Technology
Leverage modern systems and tools that streamline your workflow and enhance productivity.
Leadership Events & Development
Attend conventions and professional conferences designed to inspire growth and connect you with top performers.
Incentive Travel & Team Experiences
Earn trips, retreats, and team-building experiences that reward performance and celebrate success.Who Thrives Here
  • Motivated, dependable individuals ready to grow
  • Coachable professionals open to learning and development
  • Self-starters who work well independently and within a team
  • Individuals seeking long-term career growth and advancement

No matter your background, we provide the mentorship and support to help you succeed.How to Apply
Submit your updated resume along with your compensation requirements for consideration.Interview Process
All interviews are conducted via Zoom video conferencing for a convenient and streamlined experience.Ready to Take the Next Step?
If you're ready to join a company where growth is real, opportunity is constant, and success is recognized, we want to hear from you.
👉 Apply today and start building your future from home.
Work remotely. Grow consistently. Succeed with purpose.

Apply