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Remote Call Center Representative Jobs in Rochester, NY

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come ...

Work command center shifts to investigate during go-live, document, and resolve break-fix tickets ... Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ...

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Remote Call Center Representative information

See Rochester, NY salary details

$10

$17

$24

How much do remote call center representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote call center representative in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are the most commonly searched types of Call Center Representative jobs in Rochester, NY? The most popular types of Call Center Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Call Center Representative jobs? Cities near Rochester, NY with the most Remote Call Center Representative job openings:
Infographic showing various Remote Call Center Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.

District Sales Manager (DSM) - Southern California

Keenfinity

Fairport, NY • Remote

$85K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago


Job description

Company Description

This is a remotely based position, with ~70% travel. Must reside in Southern California. This role includes a guaranteed base salary as well as commission.

The transition from Bosch to Radionix is now complete - providing a future-focused trajectory for our Radionix and Bosch product portfolios and exclusive benefits for our valued partners.  

The Radionix name holds a special place in the hearts of our associates, dealers, distributors, and customers alike. The new Radionix vision - Mission control for your security - encapsulates our focus on empowering users with an intrusion system that seamlessly integrates every layer of security, from our intrusion system products to our G Series panels to our reimagined Remote Security Manger app. 

Fairport, NY is the headquarters for the Radionix sales & marketing organization in the United States and serves as the primary site for research and development, engineering, quality, and product management for intrusion detection systems, including state-of-the-art sensors, control panels, software, communications and more. 

Job Description

As a District Sales Manager, you maintain and expand relationships with System Integrators and local Dealers within an assigned District.  You are responsible to grow our share of wallet within the Intrusion Alarm and Access Control product portfolio and are responsible for achieving a sales quota and assigned account objectives for local, national and/or global partners of Radionix (a Keenfinity Group company).

  • Promotes the Intrusion and Access Control portfolios of Radionix/Bosch products ensuring that customer needs and expectations are clearly defined and met.
  • Establishes productive, professional relationships within the branch networks of our Accounts, calling on and supporting Account Managers, Operations Managers, and equivalents within an assigned region.
  • Establishes and supports the Design Engineers within the within an assigned District and/or Region.
  • Meets assigned targets for sales volume and strategic objectives.
  • Utilize CRM tool daily to update on key contacts, call and travel schedule, customer engagement, pipeline, opportunities, next steps and required resources. 
  • Develop and manage project pipeline to drive incremental revenue in region.
  • Attend regional road shows, industry, and trade association meetings to support sales activities.
  • Provide feedback on product requirements, market tends, end user feedback to internal stake holders.
  • Collaborates and communicates with internal stakeholders to achieve account objectives and ensure customer expectation are met.  Internal teams can include but are not limited to; management, sales (direct and manufacturer's representatives), business development, technical support, and customer service.
  • Partners and collaborates with Key Account Managers and Enterprise Account Managers to achieve identified objectives within the Strategic Accounts in an assigned Region.
  • Engages and works collaboratively with business partners to drive new sales opportunities across the district: Genetec, Brivo, etc.
Qualifications
  • Bachelor's Degree in a technical or related field is preferred; but will consider commensurate experience in Security Sales.
  • 3-5 years of experience in Technical Sales is preferred, setting up and meeting face to face with decision makers within an organization and/or having experience working directly for our assigned Accounts.
  • Excellent technical and interpersonal skills are essential.
  • You have an entrepreneurial spirit, and are highly innovative, with the ability to conceptualize and implement strategic market/product planning and with good follow-up and integrative abilities.
  • A strong team player is required with the resourcefulness and self-confidence to drive the product business.
  • This position requires at least 70% travel, primarily in Southern California.
Additional Information

The U.S. base salary range for this full-time position is $85,000-$115,000 annually, with an OTE of $150,000-$160,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans-including medical, dental, vision, disability, and life insurance-as well as the company's 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group's paid time off and sick leave programs in accordance with applicable policies. 

  • Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
  • Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
  • All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don't just build innovative solutions - we shape a smarter, more connected world through technology.  We value different backgrounds, ideas, and experiences and we're committed to growing, learning, and celebrating success as one team. Everyone is welcome here - we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.

#Radionix