ZipRecruiter

Log In

1

Call Center Manager Jobs in Commack, NY (NOW HIRING)

SPS North America

Call Center Manager

New York, NY

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...

SPS North America

Call Center Manager

New York, NY · On-site

$26 - $28/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...

SPS North America

Call Center Manager

New York, NY

$26 - $28/hr

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...

LIPAPRD

Manager Call Center Operations

Melville, NY · On-site

The Call Center Manager will collaborate with other teams to ensure proper staffing, budget management, and manage team projects as needed. Will also work closely with Customer Technology and Market ...

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Manage call center-client interactions, including performance feedback, calibration sessions, and continuous improvement efforts. * Respond to and resolve complex internal and external inquiries ...

Bath Planet

Call Center Representative

Holbrook, NY · On-site

$20/hr

Call Center Representative (Part-time to Full-time) Hourly plus bonus Location: Hauppauge, NY(In ... Strong note-taking abilities for accurate follow-up * Effective time management and ability to ...

Bath Planet

Call Center Representative

Holbrook, NY · On-site

$16.25 - $20.25/hr

Call Center Representative (Part-time to Full-time) Hourly plus bonus Location: Hauppauge, NY(In ... Strong note-taking abilities for accurate follow-up * Effective time management and ability to ...

next page

Showing results 1-20

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Commack, NY

Call Center Manager information

See Commack, NY salary details

$30.5K

$66.1K

$113.4K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Commack, NY is $66,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Commack, NY?

The most popular types of Call Center jobs in Commack, NY are:

What are popular job titles related to Call Center Manager jobs in Commack, NY?

For Call Center Manager jobs in Commack, NY, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Commack, NY look for?

The top searched job categories for Call Center Manager jobs in Commack, NY are:

What cities near Commack, NY are hiring for Call Center Manager jobs?

Cities near Commack, NY with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Commack, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,103 per year, or $31.8 per hour.

Call Center Manager

SPS North America

New York, NY

Full-time

Posted 15 days ago

Job description

#Onsite

Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership

Business Hours: Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite

Lead a High-Performing Customer Service Team

The Call Center Manager oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals.

Why This Role Matters

As a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives.

What You'll DoTeam & Call Center Operations
  • Supervise and support daily call center activities and staff
  • Monitor call volume, service levels, and team performance
  • Assign work and help ensure appropriate staffing and coverage
  • Coach, train, and provide feedback to team members
  • Escalate and resolve complex customer issues
Customer & Sales Support
  • Oversee inbound calls, customer inquiries, ticket changes, and reservations
  • Support B2C registrations, group bookings, and B2B client reservations
  • Ensure accurate and timely processing of ticket and ancillary product sales
  • Monitor service quality and promote a positive customer experience
Reporting & Process Improvement
  • Track team metrics and provide operational reporting
  • Identify opportunities to improve workflows and customer service
  • Ensure adherence to client and SPS policies and procedures
  • Collaborate with the sales team and site leadership on operational needs
What You Bring
  • High school diploma or equivalent required
  • 2+ years of call center or customer service experience
  • Previous supervisory or team lead experience preferred
  • Experience in a high-volume customer service environment
  • Strong communication, coaching, and problem-solving skills
  • Proficiency with Microsoft Office and call center systems
  • Ticketing or reservations experience preferred
  • Ability to work weekends, holidays, and varying shifts
Physical Requirements
  • Ability to sit, stand, or walk for extended periods
  • Ability to work comfortably on a computer and operate standard office equipment
  • Ability to lift up to 40 lbs.

Travel: None or Negligible

Apply