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Call Center Manager Jobs in Commack, NY (NOW HIRING)

Limitless East Marketing

Call Center Agent

New York, NY · On-site

$16.50 - $21.50/hr

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service ... You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ...

Alphabe Insight Inc

Call Center Agent

New York, NY · On-site

$16.50 - $21.50/hr

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service ... You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ...

Limitless East Marketing

Call Center Agent

New York, NY

$16.50 - $21.50/hr

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service ... You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ...

WAC Lighting

Call Center Representative

Port Washington, NY · On-site

$17.25 - $21.75/hr

Manage and resolve general customer service issues. * Handle technical troubleshooting for lighting ... in a call center environment. * Superior customer service skills. * Strong interpersonal ...

SafeSplash

Call Center Representative

Bellmore, NY · On-site

$17 - $19/hr

Ability to maintain regular attendance, work independently, and achieve goals in a remote setting Strongly Preferred: * 1-2 years call center, sales, or customer service experience * Working ...

New

Spire Orthopedic Partners

Call Center Agent

Great Neck, NY · On-site

$16.25 - $21.50/hr

As a Management Services Organization (MSO), Spire provides the infrastructure for administrative ... Health care receptionist or call center experience preferred. * HIPAA and other Insurance ...

Spire Orthopedic Partners

Call Center Agent

Great Neck, NY · On-site

$19.85 - $24.80/hr

As a Management Services Organization (MSO), Spire provides the infrastructure for administrative ... Health care receptionist or call center experience preferred. * HIPAA and other Insurance ...

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Call Center Manager information

See Commack, NY salary details

$30.5K

$66.1K

$113.4K

How much do call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center manager in Commack, NY is $66,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $77,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Commack, NY?

The most popular types of Call Center jobs in Commack, NY are:

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For Call Center Manager jobs in Commack, NY, the most frequently searched job titles are:

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Commack, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,103 per year, or $31.8 per hour.

Call Center Agent

Limitless East Marketing

New York, NY • On-site

$16.50 - $21.50/hr

Full-time

Posted 6 days ago

Job description

Company Description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description:

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance over the phone and other communication channels. The ideal candidate will possess excellent communication skills, a patient and empathetic approach, and the ability to handle a high volume of calls efficiently. You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing complaints, and offering suitable solutions promptly.

Responsibilities:

  • Answer inbound customer calls promptly and professionally.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints and issues efficiently and courteously.
  • Document all customer interactions and transactions in the system.
  • Follow up with customers to ensure their issues are resolved satisfactorily.
Qualifications

Requirements

  • High school diploma or equivalent; college degree preferred.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to handle multiple tasks and work under pressure.
  • Familiarity with customer service software and phone systems.

Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients