ZipRecruiter

Log In

2

Remote Contact Center Engineer Jobs in Rochester, NY

IDEX

Lead Engineer- Optical Coating Design

West Henrietta, NY · On-site +1

$98K - $129K/yr

Center of Excellence, West Henrietta, NY (Onsite/hybrid remote possible) ITAR/EAR CRITERIA: Certain ... Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an ...

New

Troutman Pepper

Senior Data Engineer

Rochester, NY · Remote

$104K - $142K/yr

Prior law firm or professional services experience beneficial. #LI-Remote The Firm will comply with ... please contact us at privacy@troutman.com. Equal Employment Opportunity Troutman Pepper Locke ...

Deloitte

Epic Research & Genomics Analyst

Rochester, NY · On-site +1

Work command center shifts to investigate during go-live, document, and resolve break-fix tickets ... AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate ...

All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Rochester, NY

Remote Contact Center Engineer information

See Rochester, NY salary details

$38.5K

$100.4K

$135.7K

How much do remote contact center engineer jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote contact center engineer in Rochester, NY is $100,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,900.00 and $114,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Rochester, NY? For Remote Contact Center Engineer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Rochester, NY look for? The top searched job categories for Remote Contact Center Engineer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Contact Center Engineer jobs? Cities near Rochester, NY with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Only W2 || Data Engineer (Linux, GCP, Globus) || Remote

Only W2 || Data Engineer (Linux, GCP, Globus) || Remote

Noblesoft Technologies

Rochester, NY • Remote

Contractor

Re-posted 5 days ago

Job description

Job Title: Data Engineer (Linux, GCP, Globus)
Location: Rochester, NY
Remote (Y/N): Yes (but preference is local profiles)
Duration: 9 Months
Mandatory skills: Linux, GCP, Globus
Submission Requirements: Resume highlighting Globus, GCP, and MFT experience - short summary in the resume top, aligning to role requirements
Job Description: The contractor will support the implementation, configuration, and operationalization of Globus Managed File Transfer (MFT) platform within a GCP-hosted Data DMZ environment. Responsibilities include completing Globus Connect Server deployment, configuring storage gateways and data transfer workflows, and onboarding research users while providing Tier 1/2 operational support. The role will focus on managing large-scale, secure data transfers, maintaining platform health, optimizing performance, and ensuring compliance with security and governance standards (HIPAA, NIST, Zero-Trust). The contractor will work closely with internal teams and stakeholders to establish operational processes, support production readiness, and deliver documentation and knowledge transfer to enable long-term ownership by the Enterprise Interfaces team. 
Required Skills: 
- 3+ years Globus platform experience (GCS v5, endpoints, collections) 
- Strong GCP (Compute Engine, Cloud Storage, IAM, networking) 
- Linux system administration and scripting (Bash) 
- Understanding of GridFTP and high-throughput data transfers 
- Experience with networking, security, and Zero-Trust principles 
- Background in MFT or large-scale data transfer environments 
Key Competencies: 
- Self-directed troubleshooting across infrastructure layers 
- Strong communication with technical teams and end users  
- Ability to support research/customer-facing workflows 
- Documentation and knowledge transfer mindset 
- Comfortable navigating governance and compliance processes 
Nice to Have: 
- Healthcare / regulated environment experience 
- Terraform / IaC or Azure DevOps exposure 
- Sailpoint or identity governance tools 
- HPC or research data workflows 
- Monitoring/observability tools Submission