Call Center Manager Jobs in Remote, OR (NOW HIRING)

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company!  

Why You’ll Love Working Here 

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: 

• Competitive pay that recognizes your experience, expertise, and impact 

• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave 

• Company-paid holidays so you can rest, recharge, and focus on what matters most 

• Recognition programs, contests, and awards that celebrate your contributions 

• Continuous growth opportunities through learning, leadership development, and career advancement support 

• A collaborative culture where your ideas are valued and your work makes a difference 

We’re also proud to be recognized for creating an exceptional employee experience: 

• Best Place to Work in BioPharma — 2022, 2023, 2025 

• Certified Great Place to Work® — 2021, 2023, 2025, 2026 

Learn more: https://www.greatplacetowork.com/certified-company/7003732 

• This position will start on August 24th
• This role pays $32/hr

What will you be doing?  

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations 

• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials 

• Enroll participants in educational seminars 

• Provide patient support to patients enrolled in Patient Support Programs 

• Collect demographic data and disposition for product, sample and literature fulfillment 

• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines 

• Accurately collect information required by individual programs and correctly capture in specific program databases 

• Exhibit effective communication and tele-management skills 

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed 

• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed 

• Adhere to all company policies and Standard Operating Procedures 

• Possess effective organizational skills, including working on multiple projects simultaneously 

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) 

• Update and submit resume upon requests for audits 

What do you need for this position?  

• Current US healthcare professional license: RN 

• Excellent verbal, written and listening communication skills 

• Competency with a computer keyboard and mouse 

• Ability to join frequent meetings and calls without disruption or disconnecting 

• Competency with Call Center Telephone Technology 

• Pleasant telephone manner 

• Ability to work both independently and within a group setting 

• Results oriented, excellent organizational skills and ability to work cross-functionally 

The base pay range for this position is $22.40/hr – $41.60/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. 

About Inizio Engage