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Call Center Manager Jobs in Phoenix, OR (NOW HIRING)

Global Channel Management

Call Center CSR

Grants Pass, OR · On-site

$15 - $19.50/hr

About the job Call Center CSR Call Center CSR requires: * Call center * Customer service * MS ... Communicate effectively with leaders including the Customer Service Supervisor & Manager.

Grants Pass Toyota

Automotive Call Center Agent

Grants Pass, OR · On-site

$14.50 - $19.25/hr

As an Automotive Call Center Agent, you'll be the first point of contact for customers eager to ... Help maintain records going into the dealership management system and scheduler. * Keep abreast of ...

P3 Health Partners

Manager Outreach

Medford, OR

$85K - $98K/yr

Support development of call center capabilities nationally. * Assign staff strategically based on skills and needs. * Manage direct and indirect reports, including recruiting, performance assessments ...

P3 Health Partners

Manager Outreach

Medford, OR · On-site

$85K - $98K/yr

Support development of call center capabilities nationally. * Assign staff strategically based on skills and needs. * Manage direct and indirect reports, including recruiting, performance assessments ...

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Call Center Manager information

See Phoenix, OR salary details

$30.6K

$66.2K

$113.6K

How much do call center manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for call center manager in Phoenix, OR is $66,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $77,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Phoenix, OR?

The most popular types of Call Center jobs in Phoenix, OR are:

What cities near Phoenix, OR are hiring for Call Center Manager jobs?

Cities near Phoenix, OR with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Phoenix, OR as of August 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $66,225 per year, or $31.8 per hour.

Call Center CSR

Global Channel Management

Grants Pass, OR • On-site

$15 - $19.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the job Call Center CSR
Call Center CSR requires:

  • Call center
  • Customer service
  • MS Office

DUTIES:
Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
Regularly attend and participate in team meetings.
Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Develop a strong knowledge of our product portfolio and procedures
Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
Effectively communicate additional promotions and services we offer.
Process customer orders in a courteous, efficient, timely manner with minimal errors..
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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