ZipRecruiter

Log In

1

Call Center Manager Jobs in Phoenix, OR (NOW HIRING)

Domino's Pizza

In-Store Team Member 7269

Talent, OR · On-site

$15.05 - $17/hr

Have cash management skills * Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise * Be willing to learn and be comfortable performing ...

Providence

Per Diem Gastroenterologist

Medford, OR · On-site

$415K/yr

... Center is seeking a board-certified Gastroenterologist for a Per Diem, hospital-based call role ... manage consult volume, continuity of care, and overall workload. This opportunity is well suited ...

Providence Service

Per Diem Gastroenterologist

Medford, OR · On-site

$424K/yr

... Center is seeking a board-certified Gastroenterologist for a Per Diem, hospital-based call role ... manage consult volume, continuity of care, and overall workload. This opportunity is well suited ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Phoenix, OR

Call Center Manager information

See Phoenix, OR salary details

$30.6K

$66.2K

$113.6K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Phoenix, OR is $66,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $77,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Phoenix, OR?

The most popular types of Call Center jobs in Phoenix, OR are:

What cities near Phoenix, OR are hiring for Call Center Manager jobs?

Cities near Phoenix, OR with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Phoenix, OR as of August 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $66,225 per year, or $31.8 per hour.

Communications Specialist (EMS Dispatch)

Mercy Flights Inc

Medford, OR • On-site

$23.35 - $26.33/hr

Full-time

Re-posted 15 days ago

Mercy Flights rating

5.6

Company rating: 5.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The posted salary range represents the expected pay for this role at the time of posting and is provided for transparency. Actual compensation, if an offer is made, will depend on factors such as skills, experience, education, and overall qualifications.

Position Summary

The Communications Specialist serves as a central point of contact for air and ground medical transport coordination. This position requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and effective in high-stress situations while working collaboratively within a team environment.

Work Environment & Schedule

  1. Shift work required, including 12-hour shifts, nights, weekends, and holidays
  2. Schedule includes seven (7) twelve-hour shifts in a two-week period
  3. Required Qualifications
  4. High School Diploma or equivalent required (Associate’s degree preferred)
  5. One (1) year experience in dispatch, EMS, public safety, or a high-volume call center environment require

Certifications or Licenses:

Unless a certification or license listed below says preferred, incumbents will be required to maintain currency of the following certifications and licenses, including state mandated continuing education and training requirements, and all related cost as a condition of continued employment.

  1. Certified Emergency Medical Dispatcher through the Oregon Department of Public Safety Standards & Training (DPSST). Required to obtain within twelve (12) months of start date in position.
  2. Certified Flight Coordinator (CFC) through Commlink within one year (1) of employment.
  3. Advanced Communication Specialist Certification (IAMTCS) completion within twenty-four (24) months of employment.
  4. First Aid and CPR certification. Required to obtain within six (6) months of start date in position.

Key Responsibilities

  1. Receive, prioritize, and coordinate emergency and non-emergent transport requests
  2. Communicate professionally via radio, phone, and computer systems
  3. Coordinate directly with flight crews to support transport missions
  4. Accurately enter and manage information in CAD and RescueNet Dispatch systems
  5. Obtain, document, and relay clinical and operational information
  6. Monitor aircraft status using Flight Following procedures
  7. Maintain accurate documentation and participate in quality assurance activities
  8. Provide exceptional customer service to internal and external stakeholders


How to apply: Apply online at: www.mercyflights.com. To ensure consideration, a completed resume and Mercy Flights application must be received. Incomplete applications and/or resumes will not be accepted or considered for review. This position will remain open until it is filled.


Mercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.

Mercy Flights is an Equal Opportunity Employer

What Mercy Flights employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom