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Call Center Manager Jobs in Portland, OR (NOW HIRING)

Skill Demand

Call Center Representative

Portland, OR · On-site

$45K - $55K/yr

Team members are trusted to manage complex customer inquiries, support detailed program processes ... Have 3+ years of call or contact center experience * Are known for your strong work ethic and ...

Gateway Communications

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Call Center Representative

Gresham, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Gateway Communications

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Call Center Representative

Vancouver, WA · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Gateway Communications

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Call Center Representative

Portland, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Leslie's Poolmart, Inc.

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

Call Center Representative Dive in to a new career with a Leslie's company: Oregon Hot Tub is ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

DaBella

Part Time Call Center

Hillsboro, OR · On-site

$17.50 - $21.75/hr

APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more about DaBella and join ...

DaBella Exteriors Careers

Part Time Call Center

Hillsboro, OR

$17.50 - $21.75/hr

APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more about DaBella and join ...

New

Dabella

Part Time Call Center

Hillsboro, OR · On-site

$17.50 - $21.75/hr

APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more about DaBella and join ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Portland, OR

Call Center Manager information

See Portland, OR salary details

$31.3K

$67.7K

$116.1K

How much do call center manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center manager in Portland, OR is $67,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $79,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Portland, OR? The most popular types of Call Center jobs in Portland, OR are:
What are popular job titles related to Call Center Manager jobs in Portland, OR? For Call Center Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Portland, OR look for? The top searched job categories for Call Center Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Call Center Manager jobs? Cities near Portland, OR with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $67,696 per year, or $32.5 per hour.

Call Center Manager

BCI Acrylic Independent Dealers

Portland, OR • On-site

Full-time

Re-posted yesterday

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Apply