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Call Center Director Jobs in Portland, OR (NOW HIRING)

Gateway Communications

Be Seen First

Call Center Representative

Gresham, OR · On-site

$18 - $20/hr

Call Center Representative (Fundraising for Charities) $18 - $20!!!!! HIRING NOW - Love what you do and the team you do it with! NE Portland - Gateway Communications Compensation $18 to $20 Hourly ...

Gateway Communications

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Call Center Representative

Portland, OR · On-site

$18 - $20/hr

Call Center Representative (Fundraising for Charities) $18 - $20!!!!! HIRING NOW - Love what you do and the team you do it with! NE Portland - Gateway Communications Compensation $18 to $20 Hourly ...

TEKsystems

Call Center Supervisor

Beaverton, OR · On-site

$30/hr

We are hiring for a Call Center Supervisor in the Portland, OR area! Location : Portland, OR 97229 As a Call Center Supervisor, you will play a key leadership role in driving team performance ...

Gateway Communications

Be Seen First

Call Center Representative

Vancouver, WA · On-site

$18 - $20/hr

Call Center Representative (Fundraising for Charities) $18 - $20!!!!! HIRING NOW - Love what you do and the team you do it with! NE Portland - Gateway Communications Compensation $18 to $20 Hourly ...

TEKsystems

Call Center Supervisor

Beaverton, OR

$30/hr

We are hiring for a Call Center Supervisor in the Portland, OR area! Location : Portland, OR 97229 As a Call Center Supervisor, you will play a key leadership role in driving team performance ...

Pldi

Call Center Representative

Tigard, OR · On-site

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Tigard, OR

$17 - $21.25/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Tiffee Companies

Call Center Representative

Portland, OR · On-site

$18 - $21/hr

Minimum of 1 year in customer service, call center, or sales preferred. * Communication: Fluent in English, with clear, professional verbal communication skills and strong phone etiquette. Bilingual ...

SPECTRUM

Call Center Representative

Vancouver, WA

$20/hr

This position is onsite in a call center environment. Class Starting October 23rd, 2026. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so ...

Lever Organic

Call Center Representative

Portland, OR

$18 - $21/hr

Minimum of 1 year in customer service, call center, or sales preferred. * Communication: Fluent in English, with clear, professional verbal communication skills and strong phone etiquette. Bilingual ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Portland, OR

Call Center Director information

See Portland, OR salary details

$46.7K

$109.2K

$169.7K

How much do call center director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center director in Portland, OR is $109,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $127,300.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Portland, OR?

The most popular types of Call Center jobs in Portland, OR are:

What are popular job titles related to Call Center Director jobs in Portland, OR?

For Call Center Director jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Portland, OR look for?

The top searched job categories for Call Center Director jobs in Portland, OR are:

What cities near Portland, OR are hiring for Call Center Director jobs?

Cities near Portland, OR with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Portland, OR as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $109,244 per year, or $52.5 per hour.

Call center

Global Channel Management, Inc.

Wilsonville, OR

$14/hr

Contractor

Re-posted 22 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Answer the Customers call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers .
Diffuse difficult customer situations
Excellent oral & written communication skills
Ability to multitask effectively
Ability to work independently in a fast pace situation
PC and Systems knowledge (MS Office Suite including strong excel skills)
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
Experience:
1 year taking calls in a call center environment .
Education:
Minimum: High School Diploma or Equivalent.

Additional Information

$14/hr

3 MONTHS

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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