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Call Center Director Jobs in Remote, OR (NOW HIRING)

Urologist

Coos Bay, OR ยท On-site

Call Split Evenly * Sign-On & Relocation Bonuses * 401K + Generous Employer Match * Licensing/DEA ... Center Bay Area Hospital Oregon's Adventure Coast Please send CV to: Christy Wright, Director of ...

Call Split Evenly * Sign-On amp; Relocation Bonuses * 401K + Generous Employer Match * Licensing ... Center Bay Area Hospital Oregon's Adventure Coast Please send CV to: Christy Wright, Director of ...

Patient Services Representative I

Roseburg, OR ยท On-site

$18.35 - $22.42/hr

Act as a liaison for the patients and the Health Center: * Direct calls to other departments as ... Aid with mailings and other projects as call volume permits. * Other reasonable related duties as ...

Patient Services Representative I

Roseburg, OR ยท On-site

$16.75 - $21.50/hr

Act as a liaison for the patients and the Health Center: * Direct calls to other departments as ... Aid with mailings and other projects as call volume permits. * Other reasonable related duties as ...

Patient Services Representative I

Roseburg, OR ยท On-site

$16.75 - $21.50/hr

Act as a liaison for the patients and the Health Center: * Direct calls to other departments as ... Aid with mailings and other projects as call volume permits. * Other reasonable related duties as ...

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Call Center Director information

See Remote, OR salary details

$44K

$102.9K

$159.8K

How much do call center director jobs pay per year?

As of Aug 1, 2026, the average yearly pay for call center director in Remote, OR is $102,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,400.00 and $119,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
What are the most commonly searched types of Call Center jobs in Remote, OR? The most popular types of Call Center jobs in Remote, OR are:
What job categories do people searching Call Center Director jobs in Remote, OR look for? The top searched job categories for Call Center Director jobs in Remote, OR are:
What cities near Remote, OR are hiring for Call Center Director jobs? Cities near Remote, OR with the most Call Center Director job openings:
Infographic showing various Call Center Director job openings in Remote, OR as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $102,909 per year, or $49.5 per hour.

Medical Director

Cow Creek Band of The Umpqua Tribe of Indians

Roseburg, OR โ€ข On-site

$275K - $280K/yr

Full-time

Re-posted 23 hours ago


Job description

Job Posting: Medical Director

Cow Creek Band of The Umpqua Tribe of IndiansJob Description

The Cow Creek Health & Wellness Center invites qualified candidates to apply for the full-time position of Medical Director. This pivotal role is not eligible for remote work and requires a dynamic leader who can effectively guide and enhance our medical services. The Medical Director will oversee the administration, coordination, and delivery of healthcare services at our facilities, ensuring both the community's needs and organizational goals are met with the highest standards of medical care.

The successful candidate will be leading a team of healthcare professionals and must be committed to fostering an environment that is responsive, compassionate, and culturally sensitive. This role is integral to our mission of providing exceptional health care to the Cow Creek tribal community in a manner that respects our heritage and traditions.

Duties and Responsibilities
  • Measures clinical quality standards of care with OHA metrics provided by CCO’s on an annual basis. Meets with clinicians individually and as a group to improve standards of care.
  • Facilitates training of medical providers in how to deliver trauma informed care.
  • Works with leadership team to build a team-based approach to integrated healthcare encouraging warm hand-off to behavioral health, psychiatry, and the healthy living team as indicated.
  • Supervises all medical provider staff either directly or indirectly, serving as their clinical supervisor and advisor on assigned committees and task forces. Providing leadership to advanced practice providers assisting in working up differential diagnosis when requested.
  • Works with HOO to set KPI’s and daily goals for providers by either number of daily visits or RVU’s. Works alongside provider staff to ensure barriers to meeting goals are removed.
  • Reviews documentation and provider billing practices as needed.
  • Supervision and potential cross coverage for opioid treatment program provider.
  • Completes annual peer review chart reviews as well as benchmarking for AAAHC accreditation.
  • Serves as Lab Director for multiple clinical locations with CLIA waived lab services.
  • Works under direction of the HOO and directly with the HOA by providing medical perspective for occurrences, incident reviews and patient complaints.
  • Participates and assists in the development and formulation of policies, programs, and procedures related to the delivery of clinical services.
  • Provides direct patient care up to 20 hours weekly. Serves as a consultant for complex medical cases and ensures that Cow Creek Tribal members always have same day access to services.
  • Works with clinicians to ensure timely documentation of visits and prompt addressing of work queues; including medication refills, lab and radiology call backs as well as telephone inquiries from patients.
  • Participates, facilitates and/or leads in committees and workgroups such as QI/QA, peer reviews and pain management committees. The Medical Director will discuss any patient complaints regarding providers with the provider one on one to determine and address root cause.
  • Provider champion of the electronic health record system.
  • Supports the organization with project development.
  • Assists the HOO in development of business strategies to enhance, expand and continuously improve health care delivery and to increase revenues and/or contain costs.
  • Maintains systems for monitoring quality assessment, AAAHC accreditation, fiscal management, GPRA performance, Medicare, and IHS standards.
  • Leads or assists administrative or HR staff in patient or staff complaints or investigations that are clinical in nature.
  • Monitors and assists in pharmacy services related to patient care and ensures integration of pharmacy services within the clinic as part of a multi-disciplinary team.
  • Fosters an environment that promotes trust and cooperation among all staff and team members.
  • Participates in all staff, team, and administrative meetings.
  • Maintains confidentiality of all patients and employee information.
  • Other duties as assigned.
Requirements
  • Doctrine in Medicine or Osteopathy from an accredited Medical School or School of Osteopathy.
  • Current, full, and unrestricted Oregon Medical License or the ability to obtain an Oregon Medical License within 90 days of employment.
  • Board certification in primary care or other approved specialties such as Internal Medicine, geriatrics or pediatrics.
  • Interest or experience in working with Native American/Alaskan Native populations is a plus.
  • Two or more years’ experience in a community mental health, ambulatory care outpatient, primary care, or urgent care environment as a medical director.
  • Five or more years’ experience as a primary care clinician.
  • ACLS certification required or ability to obtain within 90 days of employment.
  • Ability to work with a wide variety of people and personalities.
  • Proven effective interpersonal communication skills with strong motivational interviewing skills.
  • Willingness to learn and apply processes and to work in a team environment.