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Entry Level Call Center Jobs in Portland, OR (NOW HIRING)

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Entry Level Call Center information

See Portland, OR salary details

$11

$18

$26

How much do entry level call center jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for entry level call center in Portland, OR is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry-level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as an Entry Level Call Center Representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are entry level call center jobs?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What Are Entry-Level Call Center Jobs?

As an entry-level call center employee, your exact duties vary depending on the type of call center in which you work. However, all entry-level call center jobs involve talking on the phone. Your responsibilities may include receiving inbound calls for customer service or support or making outbound calls for telemarketing, surveys, or providing information. Placing outbound calls usually involves making sales or collecting data, while as an inbound call center representative, you may answer questions or help the customer troubleshoot an issue. In other roles, you may work in the dispatch department where you route calls based on the needs of the caller.

More about Entry Level Call Center jobs
What are the most commonly searched types of Call Center jobs in Portland, OR? The most popular types of Call Center jobs in Portland, OR are:
What cities near Portland, OR are hiring for Entry Level Call Center jobs? Cities near Portland, OR with the most Entry Level Call Center job openings:
Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Portland, OR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,511 per year, or $19 per hour.

Entry-Level Customer Care Representative

Pacific Office Automation

Beaverton, OR • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

213th of 359 rated logistics

Job description

Pacific Office Automation (POA)
Pacific Office Automation is one of the largest independently owned office technology dealers in the nation. Since 1976, we've expanded to 30+ branches across 11 western states, building trusted partnerships with top manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At POA, you'll join a technology-driven, people-focused company that values growth, collaboration, and opportunity. We invest in our employees through training, certification, and ongoing development to ensure long-term success. Every voice matters here-regardless of title or tenure.
About the Role
We're seeking an Entry-Level Customer Care Representative to join our Beaverton, OR team. This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within. You'll play a key role in delivering excellent customer support while learning the ins and outs of our fast-paced, tech-focused organization. This is a full-time on-site position at our Beaverton, OR office.
What You'll Do
  • Answer and route incoming support calls in a professional and timely manner.
  • Create and manage support tickets on behalf of customers.
  • Communicate effectively with customers, technicians, and sales teams.
  • Identify and document trends in customer requests or issues.
  • Use computer applications to track, organize, and resolve customer needs.
  • Provide exceptional service to ensure a positive customer experience.

What You'll Bring
  • Strong phone etiquette, communication, and active listening skills.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Reliable transportation to our Beaverton office!
  • Attention to detail and a proactive problem-solving mindset.
  • Basic proficiency with Microsoft Word and Excel.
  • 1-2 years of customer service experience preferred (call center or IT ticketing experience a plus).
  • Bilingual skills are a plus!

What We Offer
  • Competitive pay: $17-$19/hr DOE
  • Comprehensive medical, dental, and vision coverage
  • Company-paid life insurance
  • FSA/HSA programs
  • 401(k) with generous company match
  • Paid time off, vacation, and sick leave
  • Ongoing training and professional development
  • Strong team environment with real growth potential

Our Commitment to Diversity & Inclusion
Pacific Office Automation is proud to be an Equal Employment Opportunity employer. We celebrate diversity because we know it makes us stronger. All qualified applicants will receive consideration for employment regardless of race, color, national origin, gender, sexual orientation, gender identity, religion, veteran status, disability, or any other protected characteristic.
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