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Call Center Manager Jobs in Redmond, OR (NOW HIRING)

Stcharles

Centralized Service Representative

Bend, OR · On-site +1

$22.30 - $30.11/hr

... Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements. This position does not directly manage any other ...

Stcharles

Centralized Service Representative

Bend, OR · On-site +1

$22.30 - $30.11/hr

... Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements. This position does not directly manage any other ...

Stcharles

Centralized Service Representative

Bend, OR · On-site +1

$22.30 - $30.11/hr

... Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements. This position does not directly manage any other ...

Stcharles

Centralized Service Representative

Bend, OR · On-site +1

$22.30 - $30.11/hr

... Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements. This position does not directly manage any other ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Redmond, OR

Call Center Manager information

See Redmond, OR salary details

$31.3K

$67.7K

$116.1K

How much do call center manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center manager in Redmond, OR is $67,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,900.00 and $79,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Redmond, OR?

The most popular types of Call Center jobs in Redmond, OR are:

What cities near Redmond, OR are hiring for Call Center Manager jobs?

Cities near Redmond, OR with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Redmond, OR as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,654 per year, or $32.5 per hour.

Call Center Manager

Bath Concepts Independent Dealers

Bend, OR • On-site

Full-time

Re-posted 14 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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