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Call Center Manager Jobs in Ohio (NOW HIRING)

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center environment * Detail-oriented with strong problem-solving ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Fleet Response specializes in providing claims management, accident management, subrogation, driver ... Job Summary The Call Center Representative serves as the first point of contact for clients ...

Nexxaworks

Call Center Representative

Columbus, OH

$15.50 - $19.25/hr

Proficiency with call center software and CRM systems. Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

Synchro Speak

Call Center Agent

Cincinnati, OH

Document all interactions in the customer relationship management (CRM) system. * Conduct follow-up ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...

Alphabe Insight Inc

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Proficiency with call center software and CRM systems. Additional Information * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

Consider Posh Pro

Call Center Representative

Columbus, OH

$15.50 - $19.25/hr

Maintain accurate and comprehensive records of customer interactions and transactions using CRM ... Previous experience in a call center, customer service, or related field is preferred. * Ability to ...

New

Alphabe Insight Inc

Call Center Representative

Columbus, OH · On-site

$15.50 - $19.25/hr

Maintain accurate and comprehensive records of customer interactions and transactions using CRM ... Previous experience in a call center, customer service, or related field is preferred. * Ability to ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

Alphabe Insight Inc

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our valued customers, providing ...

Nexxaworks

Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

Mark Rink.

Call Center Representative

Cincinnati, OH

$15.25 - $19.25/hr

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our valued customers, providing ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Ohio

Call Center Manager information

See Ohio salary details

$28K

$60.7K

$104.1K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Ohio is $60,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Ohio?

The most popular types of Call Center jobs in Ohio are:

What are popular job titles related to Call Center Manager jobs in Ohio?

For Call Center Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Ohio look for?

The top searched job categories for Call Center Manager jobs in Ohio are:

What cities in Ohio are hiring for Call Center Manager jobs?

Cities in Ohio with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Ohio as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,686 per year, or $29.2 per hour.

Call Center Representive

Remedy Intelligent Staffing

Columbus, OH • On-site

$15.50 - $19.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Call Center Representative serves as the first point of contact for Westinghouse customers, providing exceptional service and support. This role involves handling inbound and outbound calls, resolving customer inquiries, processing service requests, and ensuring a positive customer experience.

Key Responsibilities

  • Answer inbound customer calls in a professional and courteous manner.
  • Demonstrate extreme patience and excellent customer service
  • Ability to de-escalate situations
  • Assist customers with product information, troubleshooting, warranty claims, and service requests.
  • Document customer interactions accurately in the customer management system.
  • Follow up with customers regarding open cases and resolutions.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet quality assurance, productivity, and customer satisfaction goals.
  • Maintain knowledge of Westinghouse products, policies, and procedures.
  • Handle customer concerns and complaints with patience and professionalism.

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