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Call Center Associate Jobs (NOW HIRING)

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our North Region. This individual will answer incoming calls from customers to take orders, answer ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our North Region. This individual will answer incoming calls from customers to take orders, answer ...

Omni Family Health

Call Center Associate

Shafter, CA · On-site

Follow Call Center Associate Policies and Procedures Job Requirements * Ability to work under pressure, provide verbal communication, and proper telephone etiquette. * Ability and willingness to ...

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role ...

Emory Healthcare

Call Center Associate

Tucker, GA

Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center associate in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What cities are hiring for Call Center Associate jobs? Cities with the most Call Center Associate job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
Who are the top companies hiring for Call Center Associate jobs? The top employers for Call Center Associate jobs are:
What states have the most Call Center Associate jobs? States with the most job openings for Call Center Associate jobs include:
Infographic showing various Call Center Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,862 per year, or $16.8 per hour.
Call Center Associate

Call Center Associate

Johnstone Supply

Bloomington, MN • On-site

Other

Medical, Life, Retirement, PTO

Posted 5 days ago

Johnstone Supply rating

7.6

Company rating: 7.6 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

135th of 343 rated retail wholesalers

Job description

Call Center Associate
Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our North Region. This individual will answer incoming calls from customers to take orders, answer inquiries and questions, and provide best-in-class customer service. We are looking for a reliable individual who can develop lasting relationships with customers while supporting outside and inside sales activity. This individual will have the opportunity to take part in training and other learning opportunities to expand product and service knowledge.
At Johnstone Supply Heartland Group, we value dependable, humble, and passionately serving employees, while having fun! We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.
Requirements
Education and Experience
Required:
  • High School Diploma / GED required OR equivalent combination of education and experience.
  • Minimum of 2 years' experience in call center/operations in a wholesale environment.
Preferred:
  • College degree in a relevant field (e.g. Business).
  • Direct experience in HVACR or similar industry.
Business
  • Ability to provide consistent, quality customer service.
  • General knowledge on how to manage profit and loss in order to maximize financial performance.
  • Skill in the use of PC-based spreadsheets and word processing programs (MS Word/Excel).
  • General knowledge of inventory management principles
  • General knowledge of sales and marketing processes and techniques to drive sales.
  • General knowledge of the HVACR industry, contractor customer needs and product applications.
  • Communicate business changes to proper channels when applicable (TMs, Marketing, Warehouse, Product/Pricing ect.)
  • Attend weekly L10 meetings and report changes/needs to appropriate parties
Personal Effectives
  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Ability to develop and use systems for organizing information.
  • Skill in following through on commitments.
  • Ability to multitask and skill in prioritizing work.
  • Ability to develop and implement operational plans.
  • Ability to work efficiently and with a sense of urgency.
  • Maintains confidentiality of information.
  • Ability to establish and continuously improve work procedures and systems.
  • Keeps the company's best interest in mind when considering or addressing issues.
  • Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships
Expected Work Behaviors:
  • Keeps the company's best interest in mind at all times.
  • Consistently works to promote company growth while maintaining ethical standards.
  • Maintains a professional personal appearance.
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Physical Demands: Computer keyboarding
Work Environment: Combination of office with typical office equipment
This full-time regular position is eligible for benefits including:
Health and wellness benefits
  • Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
  • Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
  • Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.
Income protection
  • Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
  • Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
  • Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.
Financial and retirement benefits
  • 401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
  • Paid Holidays: We offer paid time off for major holidays throughout the year including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
  • Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.
Travel Expense Reimbursement
  • Employees are eligible for reimbursement for eligible expenses during authorized travel.

Pay Range: $24-$26/hr.
*This pay range is applicable to all applicants. Placement within the range is at the discretion of the employer and is based on candidate's qualifications, knowledge, and skills.
Applicants are accepted until 12/4/2025
Posted on Paylocity 11/20/2025
Salary Description
$24-$26/hr

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