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Call Center Associate Jobs in Ontario (NOW HIRING)

Inspire Direct Marketing

Call Center Agent

Toronto, ON · Remote

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Ottawa, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

Brink's Incorporated

Call Centre Agent

Toronto, ON · On-site

Call Centre environments * Customer Service roles * Help Desk or Technical Support positions * Strong problem-solving and troubleshooting skills * Ability to remain calm and effective under pressure

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call centre customer service role(s) * Strong communication skills (clear, professional, friendly)

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're looking for highly talented, competitive sales professionals to join an outbound tele-fundraising team.

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Call Center Associate information

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Ontario? The most popular types of Call Center jobs in Ontario are:
What cities in Ontario are hiring for Call Center Associate jobs? Cities in Ontario with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Call Center Agent

Inspire Direct Marketing

Toronto, ON • Remote

$20 - $24/hr

Full-time

Re-posted 22 days ago

Job description

Call Center Agent

Quit your day job, come help us save the world!

$20.00-$24.00/hour + Benefits.

If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.
This is a full-time, zero-commission, outbound, work-from-home position.

Job Description:
We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. Each day and each call can be different. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor.

Who:

We provide a warm and friendly voice to the largest and most respected charities in Canada. We are a Canadian agency on a mission to inspire fundraising. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We call existing supporters to raise funds for important causes around the globe. We hope they motivate you as well. Our team is passionate, engaged and extremely effective.

What You Provide:

  • You are looking for full-time hours, 40 hours a week
  • Availability to work occasional Saturday shifts (10:00am to 5:00pm)
  • You love talking to people and are a great communicator
  • You are technically savvy and self-reliant
  • A minimum of 2 years' customer service and call center experience
  • Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)

We Provide:

  • $20.00 - $24.00 hourly w bonuses
  • 100% paid training and health benefits (at 3 months)
  • Team culture and activities, ice breakers, community events
  • Training opportunities, lunch-and-learns, workshops
  • Engagement with world-class charitable organizations
  • Trip incentives (to visit child sponsor communities), bonuses and rewards
  • Permanent, full-time employment with consistent hours and growth opportunities

Requirements:

  • High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
  • Professional work from home office space
  • A USB headset and webcam
  • Newer-version Windows PC or laptop computer (Apple or Mac are not supported)

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.
We welcome and encourage applications from persons with disabilities. Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Employment Type: FULL_TIME

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