Call Center Associate Jobs in Ontario (NOW HIRING)

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Call Centre Representative

Ottawa, ON · On-site

CA$18 - CA$22/hr

Hi we are looking for a team member to join our team in our small setting call centre. No sales involved person will be responsible for making outbound calls to schedule events at locations ...

Posted today

Be Seen First

Call Centre Representative

Ottawa, ON · On-site

CA$18 - CA$22/hr

Hi we are looking for a team member to join our team in our small setting call centre. No sales involved person will be responsible for making outbound calls to schedule events at locations ...

Posted today

Quick apply

Be Seen First

Call Centre Representative

Ottawa, ON · On-site

CA$18 - CA$22/hr

Hi we are looking for a team member to join our team in our small setting call centre. No sales involved person will be responsible for making outbound calls to schedule events at locations ...

Posted today

Temporary Call Center Universal Agent, Canada (Remote)

Mississauga, ON · On-site

Temporary Call Center Universal Agent, Canada (Remote) Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and ...

Quick apply

Temporary Call Center Universal Agent, Canada (Remote)

Mississauga, ON · On-site

Miele

Bilingual Call Centre Team Manager

Vaughan, ON · On-site

CA$65K - CA$75K/yr

... a call centre or customer service environment, including leadership experience You are bilingual (e.g., fluent in English and French), with strong written and verbal communication skills You have ...

Miele

Bilingual Call Centre Team Manager

Vaughan, ON · On-site

CA$65K - CA$75K/yr

Temporary Call Center Universal Agent, Canada (Remote)

Mississauga, ON · Remote

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving ...

Temporary Call Center Universal Agent, Canada (Remote)

Mississauga, ON · Remote

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving ...

Call Centre Agent -- Work from Home

Toronto, ON · Remote

$20 - $24/hr

Call Centre Agent - Work from Home $20.00-$24.00/hour + Benefits. Role Description: Each day and each call can be different. We thank, connect, engage and inspire. We are all about teamwork, customer ...

Call Centre Agent -- Work from Home

Toronto, ON · Remote

$20 - $24/hr

Brink's Incorporated

Bilingual Call Centre Agent

Toronto, ON

Call Centre environments * Customer Service roles * Help Desk or Technical Support positions * Strong problem-solving and troubleshooting skills * Ability to remain calm and effective under pressure

Brink's Incorporated

Bilingual Call Centre Agent

Toronto, ON

Call Centre Agent -- Work from Home New

Toronto, ON · Remote

$20 - $24/hr

Call Centre Agent - Work from Home Role Description: Each day and each call can be different. We thank, connect, engage and inspire. We are all about teamwork, customer connections and most ...

Call Centre Agent -- Work from Home New

Toronto, ON · Remote

$20 - $24/hr

Hybrid Call Center Agent

Barrie, ON · On-site

CA$17.60/hr

We are hiring Hybrid Call Center Agents to support a client in the financial sector. If you have strong communication skills, a problem-solving mindset, and a passion for helping customers, we'd love ...

Hybrid Call Center Agent

Barrie, ON · On-site

CA$17.60/hr

Call Centre Agent -- Work from Home New

Toronto, ON · Remote

$20 - $24/hr

Call Centre Agent -- Work from Home New

Toronto, ON · Remote

$20 - $24/hr

Hybrid Call Center Agent

London, ON · On-site

$17.60/hr

As a Call Center Agent, you'll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people ...

Call Center Associate Jobs in Ontario

Hybrid Call Center Agent

London, ON · On-site

$17.60/hr

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

CA$850/wk

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Showing results 21-40

Call Center Associate information

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

Aspect	Call Center Associate	Customer Service Representative
Required Credentials	High school diploma or equivalent; training provided	High school diploma or equivalent; training provided
Work Environment	Call centers, inbound/outbound calls	Call centers, retail, or office settings
Employer & Industry Usage	Telecommunications, finance, tech	Retail, healthcare, banking
Common Search & Comparison	Yes	Yes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the most commonly searched types of Call Center jobs in Ontario? The most popular types of Call Center jobs in Ontario are:

What cities in Ontario are hiring for Call Center Associate jobs? Cities in Ontario with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Call Centre Representative