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Call Center Associate Jobs in Illinois (NOW HIRING)

Sarahbush

$16.54/hr

Call Center Associate - Per Diem Call Center Associates are responsible for handling patient room service orders. They answers patient calls and enter meal orders into the DFM computer system. This ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

ALEC

Call Center Manager

Gurnee, IL · On-site

$63K - $105K/yr

Call Center Manager The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and ...

New

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...

Legacy Parking

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

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Call Center Associate information

See Illinois salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center associate in Illinois is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.93 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Illinois?

The most popular types of Call Center jobs in Illinois are:

What cities in Illinois are hiring for Call Center Associate jobs?

Cities in Illinois with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,782 per year, or $16.2 per hour.

Bi-Lingual Call Center Associate

Family Eye Physicians

Oak Lawn, IL • On-site

Full-time

Re-posted 23 days ago

Job description

Job Title: Call Center Associate

Department: Call Center

Reports to: Call Center Manager

Responsibilities:

  • Provide excellent patient care by answering the phone in a calm and courteous manner

  • Patiently answer questions from patients, providing information on services and addressing any concerns

  • Respond to patient inquiries in an efficient manner while maintaining confidentiality of all patient data

  • Develop a comprehensive knowledge and understanding of the practice, practice protocols and services and products offered

  • Thoroughly address patient questions; consult/collaborate with co-workers and team members to answer questions when needed

  • Maintain accurate documentation for each patient interaction

  • Develop brand loyalty by making patients feel valued and appreciated

  • Update documentation when practice products, services or protocols change

Skills/Abilities

  • Excellent communication skills; communicates effectively with patients, co-workers and other team members

  • Bilingual. Fluent communication in English and Spanish, Polish or Arabic

  • Strong customer service skills

  • Maintains composure under pressure and thrives in fast-paced environment

  • A service-oriented mentality and a genuine interest in addressing patient concerns and resolving problems

  • Ability to work and solve problems with minimal supervision

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