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Call Center Associate Jobs in Elgin, IL (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

New

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and customer-focused Call Center Representative to join our team on a temporary contract basis. This role ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Elgin, IL

Call Center Associate information

See Elgin, IL salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center associate in Elgin, IL is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.32 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Elgin, IL?

The most popular types of Call Center jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Call Center Associate jobs?

Cities near Elgin, IL with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Elgin, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Call Center Associate (On-Call), North American Disaster Relief

Samaritan's Purse

Aurora, IL • On-site

$22 - $28/hr

Full-time

Posted 18 days ago

Samaritan's Purse rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 785 rated non-profit organizations

Job description

Get Involved!
What do we believe?
Demonstrate Biblical Integrity
At Samaritans Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.
Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/
What is the opportunity?
Respond with Compassionate Action
We are seeking a Call Center Associate to join our North American Disaster Relief (NADR) team in Aurora, IL. Through humanitarian work, the goal and purpose of Samaritans Purse are to help people in Jesus name and share the Gospel of Jesus Christ.
In the role of Call Center Associate, you will have the opportunity to:
  • Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Take inbound/make outbound phone calls to serve homeowners affected by disaster and needing
  • Communicate and minister to homeowners, keeping them informed during the application process and assisting with their requests.
  • Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed.
  • Other duties as assigned

What are the qualifications?
Serve with Excellence
As a qualified candidate, you will have the following skills and experience:
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; and one year of related experience and/or training; or equivalent combination of education and experience.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Intermediate Microsoft Office suite and technology skills

Type: Associate - On Call as Needed
Department: North American Disaster Relief
Language Requirement: English required, Spanish useful
Pay Rate: $22-28/hour
Employment timeframe: On Call Roster as needed
Shifts: Monday through Friday 8 am to 4:30 pm or 11:30 am to 8 pm
Potential: Saturdays: 8 am to 8 pm Sundays: 12 pm to 6 pm

What Samaritan's Purse employees say

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