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Call Center Associate Jobs in Elgin, IL (NOW HIRING)

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job opportunity! Salary/Pay Rate/Compensation: $17.25/hour to start (will increase to $18.25/hr ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call Center Business Lead Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of ...

Leapfrog Online

Call Center, B2B

Chicago, IL

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

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Showing results 21-40

All JobsCall Center Associate JobsCall Center Associate Jobs in Elgin, IL

Call Center Associate information

See Elgin, IL salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Elgin, IL is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Elgin, IL? The most popular types of Call Center jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Call Center Associate jobs? Cities near Elgin, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Elgin, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Call Center Rep

Kelly Services

Naperville, IL

$18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Call Center / Customer Service Representatives needed in Naperville, Illinois
Temporary to Hire job opportunity!
Salary/Pay Rate/Compensation:
$17.25/hour to start (will increase to $18.25/hr. + commission following training)
This role is 100% in-office in Naperville, IL.
Interested? Please email resume to: spisana@kellyservices.com
Questions? Please call (630) 506-8757 and ask for Nancy
Shift:
Monday-Friday (10:30am-7:00pm). 
MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks.
Why you should apply to be an Onsite Contact Center Sales Representative:
  • Competitive base pay, with higher rates for bilingual Spanish speakers.
  • Opportunity to earn additional incentives such as performance-based bonuses and sales commissions.
  • Join a positive, result-driven culture that values your contributions and ideas.
  • Work with a team that’s passionate about promoting home warranty and energy-related products.
  • Gain valuable experience with industry-leading CRM tools in a growing organization.
What’s a typical day as an Onsite Contact Center Sales Representative? You’ll be:
  • Engaging with customers via phone and online to promote home warranty and energy-related products.
  • Making outbound calls and managing inbound inquiries with professionalism and enthusiasm.
  • Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
  • Meeting and exceeding individual and team sales goals.
  • Maintaining accurate records in the CRM system and staying current on product knowledge.
  • Collaborating with teammates and sharing best practices to enhance performance.
  • Contributing to a positive workplace culture that reflects company values.
This job might be an outstanding fit if you:
  • Have at least 3 years of customer service or sales experience, ideally in a contact center environment.
  • Demonstrate proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets.
  • Possess strong communication skills across verbal, written, and digital platforms.
  • Are experienced with CRM tools such as Salesforce or HubSpot.
  • Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting.
  • Are a team-player with a positive attitude and a passion for helping others.
  • (Preferred) Have experience in home warranty or utility services, knowledge of HVAC systems, or are bilingual in Spanish.
  • Hold a High School Diploma or GED.
  • Are comfortable with basic computer literacy and Microsoft Office Suite.
Interested? Please email resume to: spisana@kellyservices.com
Questions? Please call (630) 506-8757 and ask for Nancy
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.