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Call Center Associate Jobs in Kankakee, IL (NOW HIRING)

LAPRC

Center Operations Manager

Kankakee, IL · On-site

Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non ... An Associate's or Bachelor's Degree is preferred, preferably in a related field, or related ...

LAPRC

Center Operations Manager

Kankakee, IL

Center Operations Manager Principal Functions: The Center Operations Manager (COM) oversees the non ... An Associate's or Bachelor's Degree is preferred, preferably in a related field, or related ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Kankakee, IL

Call Center Associate information

See Kankakee, IL salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center associate in Kankakee, IL is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What cities near Kankakee, IL are hiring for Call Center Associate jobs? Cities near Kankakee, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Kankakee, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,515 per year, or $16.1 per hour.

988 Call Center Specialist - Overnight

DuPage County Health Department

Kankakee, IL • On-site

$16 - $20.25/hr

Other

Medical, Retirement, PTO

Posted 8 days ago

Dupage County Health Department rating

7.8

Company rating: 7.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

448th of 844 rated public administrative organizations

Job description

Join Our Expanding Crisis Services Team!

We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014).

By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?

About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times.

The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders.

Job Details This full-time overnight position is scheduled to work Sunday to Wednesday from 9:30 pm-7:30 am. The hiring range for this position is $44,400 to $52,000, depending on experience.

Benefits Galore!

  • $2.50 shift differential for off-shift work
  • Comprehensive training program (and we pay you for it!)
  • Full DuPage County benefit package, including:
    • 12 paid holidays
    • 3 weeks of paid leave (Vacation and Personal Days)
    • 12 weeks of Paid Parental Leave
    • Paid sick time
    • Health insurance
    • Pension-eligible position for a secure retirement
    • Eligibility for Federal Student Loan Forgiveness Program
    • Tuition reimbursement and certification reimbursement
Responsibilities

As a 988 Call Center Specialist, you will:

  • Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text
  • Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety
  • Collaboratively develop and assist in implementation of crisis safety plans
  • Provide mental health referrals and linkages as appropriate during service provision
  • Offer and provide follow-up services to 988 utilizers presenting with suicide ideation
  • Maintain required training, licensure and/or certification
  • Complete required documentation within established timeframes
  • Use Electronic Client Record, call management software, and chat/text management software
  • Demonstrate independent judgment
  • Participate in emergency response activities as assigned
Requirements

Bachelor's degree in Psychology, Social Work, or related field - 2+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience

Supplemental Information

Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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