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Call Center Associate Jobs in Kankakee, IL (NOW HIRING)

Express Employment

Bilingual Call Center Admin

Morris, IL · On-site

$18/hr

Bilingual Call Center Representative - 1st Shift Location: Morris, IL Pay: $18.00/hour Schedule: Monday-Friday, 1st Shift | 1 Saturday per month required Express Employment Professionals is partnered ...

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Call Center Associate information

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How much do call center associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center associate in Kankakee, IL is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What cities near Kankakee, IL are hiring for Call Center Associate jobs? Cities near Kankakee, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Kankakee, IL as of July 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,515 per year, or $16.1 per hour.
Bilingual Call Center Admin

Bilingual Call Center Admin

Express Employment Professionals

Morris, IL

$18/hr

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

New

Job description

Bilingual Call Center Representative – 1st Shift
Location: Morris, IL
Pay: $18.00/hour
Schedule: Monday–Friday, 1st Shift | 1 Saturday per month required

Express Employment Professionals is partnered with a local company seeking a Bilingual Call Center Representative to join their growing team. This is a long-term opportunity for someone who enjoys helping customers, communicating clearly, and staying organized in a fast-paced call center environment.

This role is ideal for a dependable, trainable candidate who brings a positive attitude, strong phone presence, and a commitment to showing up consistently.

Key Responsibilities
  • Answer inbound calls and make outbound calls as needed
  • Schedule appointments accurately and efficiently
  • Provide professional, friendly customer service
  • Calm and assist upset or frustrated callers
  • Document call information and update records in the system
  • Follow call scripts and company procedures
Qualifications & Requirements
  • Bilingual (English/Spanish required)
  • Strong phone presence and communication skills
  • Comfortable using computers and basic software
Benefits:
  • Weekly pay & direct deposit
  • Medical, dental, and vision insurance
  • Paid sick time & life insurance
  • Referral bonus: $100 for you, $50 for your referral
  • Locally owned Express Employment Professionals office — job seekers never pay a fee
Apply Today!
Call/Text: 815-306-0250
Email: Jobs.OttawaIL@Expresspros.com
Referral Program: https://expresspros.staffingreferrals.com/join/rottawail1

#2022IL
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About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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