Call Center Associate Jobs in Kankakee, IL (NOW HIRING)

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High school graduate or equivalent
• Associates degree required
• Bachelor's degree preferred

Experience / Qualifications

• Registered Diagnostic Cardiac Sonographer (RDCS) or Registered Cardiac Sonographer (RCS).
• Five or more years of clinical experience in the field of Echocardiography required with one of those years performing structural heart procedures and one year performing pediatric echocardiography
• One year of supervisory experience in the field of Echocardiography preferred.
• BLS certification through the American Heart Association for Healthcare Providers.
• Certification in Pediatric ECHO preferred.

Position Summary

The Lead Echocardiographer will perform diagnostic ultrasound evaluations of the heart using "M" Mode and 2 D imaging as well as pulse wave, continuous wave and color flow doppler. Will be able to identify the anatomy of the heart using ultrasound techniques. Under the immediate direction of the ECHO/EKG Supervisor, and within established hospital and department policies and procedures, operates diagnostic ultrasound equipment.

Duties include but are not limited to:

• Functions in the role of the ECHO/EKG/EEG supervisor in their absence
• Assists the ECHO/EKG/EEG supervisor with leadership duties
• Functions as the primary preceptor for new employees within the echo department
• Assists in identifying gaps in practice of echo techs and provides education to echo staff to improve quality of scans.
• Participates in quality improve initiatives
• Scans patients in all aspects of cardiac scanning including M-Mode, 2-D, color, Doppler, exercise testing and TEE
• Ability to assist in structural heart TEE and 3D TEE understanding the possible hemodynamic changes of procedures and responding accordingly
• During TEEs, assists providers obtaining the views needed and suggesting alternative ideas and approaches making sure all needed information is acquired
• Inform interpreting physician if an abnormal finding and/or a hemodynamically significant change is present from previous examination.
• Performs pediatric echos and interprets findings for the preliminary report
• The Echocardiographer will prep for cardiac stress tests, Transesophageal Echocardiograms (TEE), contrast studies, and bubble studies.
• Enters patient demographics, verifies order to undertake exam, performs echo study based on patients medical history
• Processes CDs as requested.
• Trains others in the use of and uses of the CPACS System.
• Assists in scheduling patients.
• Interviews patients in order to obtain information pertinent to exam.
• The Echocardiographer will be able to maintain all paperwork for the Echo Department.
• The Echocardiographer should have or develop a good working knowledge of all the other procedures in the Cardiology Department for example EKG's, Holter hookups and scanning.
• Ability to interpret findings for preliminary reporting
• Maintains echo equipment in good working condition and assures echo labs are clean; reports malfunctions of equipment to supervisor as needed
• Must be able and willing to wear lead protection when needed
• Understands and enforces hospital and personnel policies and procedures.
• Serve on hospital and Patient Care Services committees, teams, and work groups as requested.
• Assumes call responsibilities as needed
• Performs other duties as assigned

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

This job can be physically demanding at times requiring stooping, sitting, standing, and walking for long periods of time. The team member will need to frequently assist lifting patients and heavy equipment. Must be able to work in a stressful environment, work independently, making sound decisions, detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs, carry and lift up to 50lbs.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.