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Call Center Associate Jobs in Kankakee, IL (NOW HIRING)

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Call Center Associate information

See Kankakee, IL salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center associate in Kankakee, IL is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What cities near Kankakee, IL are hiring for Call Center Associate jobs? Cities near Kankakee, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Kankakee, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,515 per year, or $16.1 per hour.

Part-Time House Call Veterinarian

Lap of Love

Frankfort, IL • On-site

$40K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Live Your Best Life at Lap of Love Veterinary Hospice!

Join Lap of Love as an In-Home, Associate Veterinarian in Joliet-Kankakee, IL and surrounding areas.

Imagine a veterinary role that honors your time, supports your well-being, and reconnects you with the heart of why you became a veterinarian. At Lap of Love, we’ve created a career path where you can practice with purpose, while living a life that feels balanced and supported.

Veterinarian-founded and owned, Lap of Love offers an alternative to in-clinic practice that prioritizes both professional fulfillment and personal freedom. As a mobile veterinarian, you’ll provide compassionate hospice and euthanasia care for pets and families during one of life’s most meaningful moments…work that is deeply appreciated and emotionally fulfilling.

You’ll be part of a community of more than 400 veterinarians and support professionals who thrive in our culture of kindness. With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine, you’ll always feel connected…even while practicing independently.

Why You’ll Live Your Best Life at Lap of Love:

  • Freedom That Supports Your Life

Flexible 2–5* day-per-week schedules, enjoy freedom beyond the walls of a traditional clinic.

  • Time That Matters

An average of 3–4 un-rushed appointments per day means more time with families and less time on paperwork.

  • Work That Fills You Up

Gratitude at every appointment and the opportunity to practice medicine that fills your heart and aligns with your values.

  • Support That Lifts You Higher

Comprehensive onboarding, personalized mentorship, “phone-a-friend” access to experienced leaders, and our 24/7/365 Support Center.

At Lap of Love, you don’t have to choose between a fulfilling career and a full life. Here, you can truly live your best life, both professionally and personally.

*Veterinarian Salary Range: Part-time (2-day/week) opportunities available in the Joliet-Kankakee, IL area, offering a guaranteed base salary of $40,000 annually plus bonus opportunities and benefits. Full-time (3-day, 4-day, and 5-day) compensation details available upon request.

Requirements

  • Doctor of Veterinary Medicine (DVM/VMD/BVMS)
  • Must possess a valid U.S. driver's license
  • Availability to work some weekends
  • Able to lift up to 50 lbs unassisted and up to 100 lbs with assistance
  • Candidates will be subject to a background and motor vehicle record check, post-hire and before their associated start date.

Benefits

  • Guaranteed base salary with no negative accrual
  • Bonus opportunities and tenure bonus
  • 401k with 3% company match
  • Generous PTO that increases over time
  • Free Peaceful Euthanasia Veterinarian (CPEV) certification
  • Lifestyle Spending Account
  • Comprehensive onboarding and ongoing mentorship
  • Bereavement time off
  • Pet Insurance

Additional Benefits available to Full-Time team members

  • Medical, dental, and vision insurance plans to meet the needs of you and your family
  • Up to $2,000 in annual CE allowance and additional PTO days to support professional development (Allowance and PTO days based on schedule)
  • Wellness stipend for personal well-being
  • Company-paid life insurance
  • Short- and long-term disability insurance
  • Generous paid parental leave
  • Dependent care FSA
  • And much more!