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Call Center Associate Jobs in Milan, IL (NOW HIRING)

Bally's Corporation

Call Center Rep

Rock Island, IL · On-site

$15.50/hr

Description Responsibility's : * Enhances the guest experience by providing exceptional service. * Answers incoming phone calls, routing as necessary. * Responds to inquiries regarding property - i.e ...

Bally's Corporation

Call Center Rep

Rock Island, IL · On-site

$15.50/hr

Responsibility's : * Enhances the guest experience by providing exceptional service. * Answers incoming phone calls, routing as necessary. * Responds to inquiries regarding property - i.e. directions ...

Bally's Corporation

Call Center Rep

Rock Island, IL · On-site

$15.50/hr

Responsibility's : * Enhances the guest experience by providing exceptional service. * Answers incoming phone calls, routing as necessary. * Responds to inquiries regarding property - i.e. directions ...

UnityPoint Health

Referral Center Representative

Moline, IL · On-site

$14.50 - $18/hr

Overview UnityPoint Clinic Referral Center Representative Monday Friday Shift: 8am - 5pm The Referral Center Representative is responsible for coordinating patient referrals, scheduling specialty ...

Aspen Dental

Associate Dentist

Davenport, IA

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Davenport, IA

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Moline, IL

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Moline, IL

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Moline, IL

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Moline, IL · On-site

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Vibrant Credit Union

Personal Banker

Moline, IL · On-site

$27.10 - $34.49/hr

... call center setting or branch setting, while ensuring member service expectations are met ... Associate degree in business, communication, or related field preferred? * Three years' proven ...

Vibrant Credit Union

Personal Banker

Moline, IL · On-site

$27.10 - $34.49/hr

... call center setting or branch setting, while ensuring member service expectations are met ... Associate degree in business, communication, or related field preferred? * Three years' proven ...

Vibrant Credit Union

Personal Banker

Moline, IL · On-site

$27.10 - $34.49/hr

... call center setting or branch setting, while ensuring member service expectations are met ... Associate degree in business, communication, or related field preferred? * Three years' proven ...

Allied Universal

GSOC Operator

Moline, IL · On-site

$27.50/hr

As a Global Security Operations Center (GSOC) Operator, you will use open source material to find, research, and assess information that could indicate a potential concern to the client, its ...

Allied Universal

GSOC Operator

Moline, IL · On-site

$27.50/hr

As a Global Security Operations Center (GSOC) Operator, you will use open source material to find, research, and assess information that could indicate a potential concern to the client, its ...

Summit BHC

Intake Clinician

Bettendorf, IA · On-site

$33K - $38K/yr

Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ... In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Milan, IL

Call Center Associate information

See Milan, IL salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center associate in Milan, IL is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What are the most commonly searched types of Call Center jobs in Milan, IL? The most popular types of Call Center jobs in Milan, IL are:
What cities near Milan, IL are hiring for Call Center Associate jobs? Cities near Milan, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Milan, IL as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.
Call Center Rep

Call Center Rep

Bally's Corporation

Rock Island, IL • On-site

$15.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Bally's rating

6.4

Company rating: 6.4 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Description

Responsibility's :

  • Enhances the guest experience by providing exceptional service.
  • Answers incoming phone calls, routing as necessary.
  • Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
  • Relays "guest requests" to appropriate staff.
  • Ensures calls are answered promptly and in accordance to department standards.
  • Follows established emergency procedures
  • Assists guests in fulfilling their requests - room changes, extra amenities, etc.
  • Processes and submit end-of-shift reports.
  • Contacts Housekeeping and Facilities department when guests report room issues.
  • Adheres to department and property policies and procedures.
  • Confirms reservations.
  • Verifies future reservations are correct for future arrivals.
  • Assists guests in resolving complaints.
  • Disseminates information to guests about the property and local area.
  • Maintains knowledge of property information & memorabilia.
  • Other duties as assigned

    Physical Requirements:

    • Frequently required to lift up to a maximum of 30 pounds
    • Regularly required to see, talk, hear, walk, sit, and stand
    • Frequently required to use hands to handle, feel, and reach
    • Required to sit for long periods of time
    • Occasionally required to stoop
    • Occasionally lift and or move up to 30 pounds

    Environmental Working Conditions:

    The work environment contains bright lights, loud noise, and stressful situations.

    Target Salary:

    • Target Salary Range $15.50

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Qualifications

    Skills
    • Detail Oriented (preferred)
    • Customer Service (preferred)
    • Communication (preferred)
    • Active Listening (preferred)

      • Equal Opportunity Employer
      This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

      What Bally's employees say

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