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Call Center Associate Jobs in Milan, IL (NOW HIRING)

Aspen Dental

Associate Dentist

Moline, IL

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Moline, IL

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Davenport, IA

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Moline, IL · On-site

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Davenport, IA

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Aspen Dental

Associate Dentist

Moline, IL · On-site

$180K - $215K/yr

This opening is for an Associate Dentist. At Aspen Dental, we put You 1st, offering the financial ... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ...

Eagleviewbh

Intake Clinician

Pleasant Valley, IA · On-site

$50 - $70/hr

Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ... In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree ...

New

Summit BHC

Intake Clinician

Bettendorf, IA · On-site

$33K - $38K/yr

Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ... In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree ...

Summit BHC

Intake Clinician

Pleasant Valley, IA · On-site

$54 - $70/hr

Provides additional coverage for the Call Center Team - e.g. answers phones, processes admission ... In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree ...

New

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All JobsCall Center Associate JobsCall Center Associate Jobs in Milan, IL

Call Center Associate information

See Milan, IL salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center associate in Milan, IL is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.69 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Milan, IL?

The most popular types of Call Center jobs in Milan, IL are:

What cities near Milan, IL are hiring for Call Center Associate jobs?

Cities near Milan, IL with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Milan, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.

Call Center Representative

Bally's Corporation

Rock Island, IL • On-site

$15.50/hr

Part-time

Re-posted 12 days ago

Bally's rating

6.3

Company rating: 6.3 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Responsibilities:
  • Enhances the guest experience by providing exceptional service.
  • Answers incoming phone calls, routing as necessary.
  • Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
  • Relays "guest requests" to appropriate staff.
  • Ensures calls are answered promptly and in accordance to department standards.
  • Follows established emergency procedures
  • Assists guests in fulfilling their requests - room changes, extra amenities, etc.
  • Processes and submit end-of-shift reports.
  • Contacts Housekeeping and Facilities department when guests report room issues.
  • Adheres to department and property policies and procedures.
  • Confirms reservations.
  • Verifies future reservations are correct for future arrivals.
  • Assists guests in resolving complaints.
  • Disseminates information to guests about the property and local area.
  • Maintains knowledge of property information & memorabilia.
  • Other duties as assigned

Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
Target Salary:
  • Target Salary Range $15.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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