Call Center Associate Jobs in Milan, IL (NOW HIRING)

Employment Type:Full timeShift:Day ShiftDescription:At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.
MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis Davenport Medical Center

As a Registered Nurse at MercyOne, you will provide individualized, high quality nursing care to patients of all ages. Use a team approach to delegate and coordinate patient care at admission, transfer, and discharge. Independently delivers nursing care using the Nurse Practice Act, MercyOne policies, nursing standards, ethical principles, and professional judgment. Works rotating shifts, weekends, and holidays as scheduled. Job duties may vary by shift or may be unit-specific.

Essential Functions:

• Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions.

• Administers nursing care to patients; includes assessment, planning, implementing, and evaluating the patient's care plan in coordination with the physician.

• Provides nursing care guided by physician orders, unit protocols and professional judgment.

• Communicates effectively and appropriately with staff, physicians, patients, families and other healthcare team members.

• Participates in ongoing educational activities related to clinical knowledge and professional issues.

• Contributes to the professional development of peers and colleagues by sharing knowledge and skills.

• Delivers care in a manner that preserves and protects patient autonomy, dignity and rights.

• Considers factors relating to safety, effectiveness and cost in planning/delivering patient care.

• Provides patient/family or caregiver education and counseling in recognition and solution of physical, emotional, and environmental health problems.

• Utilizes hospital information system to process orders/data and retrieve patient information.

• Maintains knowledge of documentation requirements needed for patients' records.

• Works independently with limited direct supervision using the Nurse Practice Act, MercyOne policies, nursing standards, and professional judgment.

• Maintains knowledge of equipment set-up, maintenance, and use (i.e., IV pumps, monitoring equipment, and drainage devices).

• Initiates emergency support measures (i.e., cardiopulmonary resuscitation, protecting patient from injury).

• Complies with OSHA/JCAHO and other regulatory agency recommendations and guidelines.

• Assists with clerical duties (i.e., maintenance of charge, patient record, answering phones and call lights, processing physician orders.

• Maintains patient care supplies, equipment, and environment.

• Provides orientation/education for staff, students, and other hospital and community organizations as requested.

• Supports and participates in departmental Performance Improvement projects.

• Attends departmental and other meetings as assigned.

• Other duties as assigned by manager.

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Schedule:

• .8 FTE, 32 hours per week

• Day shift - flex start time between 7:00 am - 10:00 am

• On call one week night 7:00 pm - 7:00 am

• On call one Saturday and Sunday over 6 week period

• Must work 2 Fridays and 2 Mondays over 6 week period

• Self-scheduling with approval of Charge RN

Minimum Qualifications:

• Associate degreein nursingrequired.

• Bachelor ofScience inNursing (BSN)preferred.

• Current Iowa RNlicense, (MercyOneGenesis - current Registered Nurse (RN) license in either Iowa or Illinois isrequiredat the time of hire. A secondary RN license for the other state must be obtained within 12 months of the hiredate.)

• Operating Room experience preferred.

• American Heart Association Basic Life Support (BLS) required.

• Proof of completion of Mandatory Reporter - Child and/or Dependent Adult Abuse training within three (3) months of hire.

• Must be comfortable operating in a collaborative, shared leadership environment.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.