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Call Center Associate Jobs in Milan, IL (NOW HIRING)

Clopay Corporation

Warehouse Worker

Davenport, IA · On-site

$19/hr

... people call home and the spaces where the world does business. Headquartered in Mason, Ohio, and ... We currently have an opening for a Warehouse Worker I in our Davenport Distribution Center location.

Clopay Corporation

Warehouse Worker

Davenport, IA · On-site

$14.25 - $17.25/hr

... people call home and the spaces where the world does business. Headquartered in Mason, Ohio, and ... We currently have an opening for a Warehouse Worker I in our Davenport Distribution Center location.

Constellation Energy

Manager, On-Line

Cordova, IL · On-site

$156K - $174K/yr

... Center (CEC) and Constellation Nuclear work management processes. Fulfill managerial ... Associate's degree with 10 years of related experience OR * High school diploma/GED with 12 years ...

Constellation Energy

Manager, On-Line

Moline, IL · On-site

$156K - $174K/yr

... Center (CEC) and Constellation Nuclear work management processes. Fulfill managerial ... Associate's degree with 10 years of related experience OR * High school diploma/GED with 12 years ...

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Call Center Associate information

See Milan, IL salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center associate in Milan, IL is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.69 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Milan, IL?

The most popular types of Call Center jobs in Milan, IL are:

What cities near Milan, IL are hiring for Call Center Associate jobs?

Cities near Milan, IL with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Milan, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,308 per year, or $16 per hour.

Patient Logistics Access Specialist - Part Time - Davenport

Trinityhealth

Davenport, IA • On-site

$16.25 - $21.75/hr

Part-time

Posted 8 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

572nd of 898 rated healthcare providers

Job description

Employment Type:Part timeShift:Rotating ShiftDescription:

Position Purpose:

The Patient Logistics Access Specialist serves as the first point of contact for all incoming transfer and admission requests to MercyOne Health Ministries. This role is responsible for initiating the transfer workflow by capturing accurate patient demographics, referral details, presenting concerns, and key operational information needed to support timely clinical review. As the central communications entry point, the Access Specialist ensures calls are efficiently routed to the appropriate Patient Logistics Clinician, RN, or operational partner while maintaining a high level of customer service and professionalism.

Working within established protocols, regulatory requirements, and documentation standards, the Access Specialist manages multi-line call activity, supports real-time capacity navigation, and assists with coordination between referring facilities, receiving units, transport teams, and internal stakeholders. Although nonclinical, this role is essential to maintaining EMTALAsensitive documentation accuracy, minimizing delays in patient movement, and supporting the safe and efficient flow of information across the health system.

Through strong communication, exceptional attention to detail, and reliable execution of administrative and operational tasks, the Patient Logistics Access Specialist directly contributes to patient safety, system throughput, resource stewardship, and the overall performance of the MercyOne Patient Logistics Center.

What you will do:

  • Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

  • Serves as the first point of contact for all incoming transfer, admission, and consultation requests, ensuring calls are answered promptly and routed correctly.

  • Collects and verifies accurate demographic, referral, and operational information from sending facilities, EMS agencies, and providers to initiate the transfer workflow.

  • Manages multi-line phone activity efficiently, prioritizing calls and minimizing delays to support safe and timely patient transitions.

  • Documents all call details and required information in electronic health records and transfer management systems with accuracy, completeness, and regulatory awareness.

  • Routes calls and essential information to the appropriate Patient Logistics Clinician (Paramedic/EMT), RN, Charge RN, or operational team member based on established protocols.

  • Supports EMTALAsensitive processes by ensuring complete and timely intake documentation and escalating immediately when red flags or special circumstances arise.

  • Coordinates non-clinical aspects of transport logistics, including contacting EMS agencies, confirming availability, monitoring ETA updates, and communicating status changes.

Hours/Schedule:

  • Rotating. Two 12-hour shifts per week.

Minimum Qualifications:

  • Health care experience required.

  • High school diploma or GED required.

  • Associate's Degree or equal experience preferred.

  • Must be comfortable operating in a collaborative, shared leadership environment.

  • Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Healthand MercyOne.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

Pay

Benefits

Hours and flexibility

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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