ZipRecruiter

Log In

1

Call Center Associate Jobs in Chicago, IL (NOW HIRING)

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or ... Marissa Osorio Benefit offerings available for our associates include medical, dental, vision, life ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or ... Marissa Osorio Benefit offerings available for our associates include medical, dental, vision, life ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$18 - $22/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...

Legacy Parking

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Chicago, IL

Call Center Associate information

See Chicago, IL salary details

$9

$17

$21

How much do call center associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center associate in Chicago, IL is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Chicago, IL? The most popular types of Call Center jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Call Center Associate jobs? Cities near Chicago, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,942 per year, or $17.3 per hour.

Call Center Associate

Johnstone Supply

Chicago, IL • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 22 days ago

Johnstone Supply rating

7.5

Company rating: 7.5 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

174th of 415 rated retail wholesalers

Job description

Call Center Associate
Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer inquiries and questions, and provide best-in-class customer service. We are looking for a reliable individual who can develop lasting relationships with customers while supporting outside and inside sales activity. This individual will have the opportunity to take part in training and other learning opportunities to expand product and service knowledge.
At Johnstone Supply Heartland Group, we value dependable, humble, and passionately serving employees, while having fun! We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.
Requirements
Education and Experience
Required:
  • High School Diploma / GED required OR equivalent combination of education and experience.
  • Minimum of 2 years' experience in call center/operations in a wholesale environment.
Preferred:
  • College degree in a relevant field (e.g. Business).
  • Direct experience in HVACR or similar industry.
Business
  • Ability to provide consistent, quality customer service.
  • General knowledge on how to manage profit and loss in order to maximize financial performance.
  • Skill in the use of PC-based spreadsheets and word processing programs (MS Word/Excel).
  • General knowledge of inventory management principles
  • General knowledge of sales and marketing processes and techniques to drive sales.
  • General knowledge of the HVACR industry, contractor customer needs and product applications.
  • Communicate business changes to proper channels when applicable (TMs, Marketing, Warehouse, Product/Pricing ect.)
  • Attend weekly L10 meetings and report changes/needs to appropriate parties
Personal Effectives
  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Ability to develop and use systems for organizing information.
  • Skill in following through on commitments.
  • Ability to multitask and skill in prioritizing work.
  • Ability to develop and implement operational plans.
  • Ability to work efficiently and with a sense of urgency.
  • Maintains confidentiality of information.
  • Ability to establish and continuously improve work procedures and systems.
  • Keeps the company's best interest in mind when considering or addressing issues.
  • Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
Expected Work Behaviors:
  • Keeps the company's best interest in mind at all times.
  • Consistently works to promote company growth while maintaining ethical standards.
  • Maintains a professional personal appearance.
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Physical Demands: Computer keyboarding
Work Environment: Combination of office with typical office equipment
This full-time regular position is eligible for benefits including:
Health and wellness benefits
  • Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
  • Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
  • Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.
Income protection
  • Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
  • Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
  • Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.
Financial and retirement benefits
  • 401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
  • Paid Holidays: We offer paid time off for major holidays throughout the year including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
  • Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.
Travel Expense Reimbursement
  • Employees are eligible for reimbursement for eligible expenses during authorized travel.

Pay Range: $24-$26/hr.
*This pay range is applicable to all applicants. Placement within the range is at the discretion of the employer and is based on candidate's qualifications, knowledge, and skills.
Applicants are accepted until 12/4/2025
Posted on Paylocity 11/20/2025
Salary Description
$24-$26/hr.

What Johnstone Supply employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply