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Call Center Associate Jobs in Chicago, IL (NOW HIRING)

Kelly Services

Call Center Rep

Naperville, IL · On-site

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job opportunity! Salary/Pay Rate/Compensation: $17.25/hour to start (will increase to $18.25/hr ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls ...

Paisans Pizzeria

Restaurant Call Center Agent

Berwyn, IL · On-site

$14 - $18/hr

Restaurant Call Center Agent (5pm-midnight)Berwyn, IL, 60402 We are seeking highly motivated and customer-oriented individuals to join our team as a Restaurant Call Center Agent. The successful ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Call Center Business Lead Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

Leapfrog Online

Call Center, B2B

Chicago, IL

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

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Call Center Associate information

See Chicago, IL salary details

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$17

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How much do call center associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center associate in Chicago, IL is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Chicago, IL? The most popular types of Call Center jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Call Center Associate jobs? Cities near Chicago, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,942 per year, or $17.3 per hour.

Call Center Agent

ampliFI Loyalty Solutions

Naperville, IL • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Overview
As a Call Center Agent the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat. Responsibilities include assisting members participating in clients' Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.
Training Schedule
The training program begins with a 3-week, paid, in-person session at the Naperville, IL headquarters, held Monday through Friday from 9:00 a.m. to 5:00 p.m.
Post-Training Work Schedules
Upon completion of the 3-week, in-person training program, participants will have access to one of the following call center schedules:
  • Schedule 1: Tuesday through Friday 11am-7:30pm and Saturday 9am-5:30pm (Monday/Sunday Off)
  • Schedule 2: Thursdays through Monday 8am-4:30pm (Tuesday/Wednesday Off)
  • Schedule 3: Tuesday through Saturday 10:30am-7pm (Sunday/Monday Off)
  • Schedule 4: Monday through Friday 11am-7:30pm (Sunday/Saturday Off)

Responsibilities
  • Serves as the first point of contact, driving exceptional member experiences.
  • Guide customers through inquiries by gathering information and leading them toward a resolution.
  • Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information.
  • Handle inbound calls for Reward order entry, general program support, and website-related assistance.
  • Provide accurate details about Reward Loyalty program terms and conditions.
  • Make outbound calls to follow up on customer requests or help resolve outstanding issues.
  • Participate in outbound call campaigns when needed.
  • Deliver every interaction with patience, empathy, and excellent service.
  • Juggle multiple systems, client programs, and tasks with ease.
  • Uphold company standards by maintaining accuracy, quality, and compliance.
  • Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training.

Essential Skills and Experience
  • High school degree or higher.
  • Excellent verbal and written communication skills, with the ability to explain procedures clearly.
  • Proficiency in basic computer applications.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks, systems, and priorities simultaneously.
  • Accurate data entry and recordkeeping.
  • Conflict resolution and issue escalation skills.

Preferred Skills and Experience
  • Familiarity with outbound call campaigns and customer follow-up procedures.

Key Competencies and Attributes
  • Empathy, patience, and professionalism in all customer interactions.
  • Adaptability and comfort working in a fast-paced, dynamic environment.
  • Positive attitude, resilience, and solution-oriented mindset.
  • Team collaboration and willingness to support peers.
  • Attention to detail and commitment to quality.
  • Proactive approach to anticipating customer needs and resolving issues.

Work Arrangement
  • Based at ampliFI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.

Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $18.50/ hour.
About ampliFI
At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
Benefits and Perks
  • Competitive pay plus 401(k) with employer match
  • Medical, dental, vision, and life insurance
  • Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
  • Tuition Reimbursement
  • Paid time off, company holidays, and parental leave
  • Employee Assistance Program
  • Hybrid work environment with flexible hours
  • Onsite perks including gym access and snacks
  • Employee recognition programs celebrating milestones and achievements
  • Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

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