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Call Center Manager Jobs in Elgin, IL (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication ...

Burjline Builders

Call Center Representative

Park Ridge, IL · On-site

$15.75 - $19.75/hr

Call Center Representative We are looking for a Call Center Representative that will be the liaison ... Manage large amounts of inbound and outbound calls in a timely manner * Follow communication ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

Addison Group

Call Center Representative

Schaumburg, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Call Center Agent As a Call Center Agent the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule. We offer ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Elgin, IL

Call Center Manager information

See Elgin, IL salary details

$29.2K

$63.1K

$108.2K

How much do call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center manager in Elgin, IL is $63,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Elgin, IL? The most popular types of Call Center jobs in Elgin, IL are:
What are popular job titles related to Call Center Manager jobs in Elgin, IL? For Call Center Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Elgin, IL look for? The top searched job categories for Call Center Manager jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Call Center Manager jobs? Cities near Elgin, IL with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $63,100 per year, or $30.3 per hour.

Call Center Representative

Gold Rush Gaming

Hoffman Estates, IL

$19 - $21/hr

Full-time

Re-posted 7 days ago

Job description

Job Title: Call Center Representative
Company: Gold Rush Gaming
Location: Hoffman Estates
Job Type: ON-SITE, Full-Time
Reports To: Call Center Manager
About Gold Rush Gaming:
Gold Rush Gaming is a leading terminal operator licensed by the Illinois Gaming Board, providing top-tier video gaming services to bars, restaurants, and other establishments across the state. We pride ourselves on exceptional service, strong partnerships, and a passion for delivering top-notch gaming experiences.
Position Summary:
As a Call Center Representative at Gold Rush Gaming, you’ll be the first point of contact for our partners and customers. You’ll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is open 24/7/365.
Key Responsibilities:
  • Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
  • Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
  • Log customer interactions, issues, and resolutions accurately in the system.
  • Follow company protocols for problem resolution and escalation.
  • Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
  • Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
  • Support special projects, promotions, or outreach campaigns as needed.
Qualifications:
  • High school diploma or equivalent required; associate degree or higher is a plus.
  • 1+ years of customer service or call center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Basic technical troubleshooting abilities.
  • Strong multitasking and time management skills.
  • Comfortable working in a fast-paced environment.
  • Experience with CRM software or call center systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Why Join Gold Rush Gaming:
  • Be part of a fun, fast-growing company that values teamwork and service.
  • Opportunities for growth and career advancement.
  • Competitive pay and benefits package.
  • Supportive management and a collaborative team environment.

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