ZipRecruiter

Log In

1

Virtual Call Center Manager Jobs in Elgin, IL (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Regular attendance in virtual team meetings and training sessions. Availability during standard ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$16.50 - $20.50/hr

This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication ...

Burjline Builders

Call Center Representative

Park Ridge, IL · On-site

$15.75 - $19.75/hr

Call Center Representative We are looking for a Call Center Representative that will be the liaison ... Manage large amounts of inbound and outbound calls in a timely manner * Follow communication ...

New

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

Addison Group

Call Center Representative

Schaumburg, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Accurately document customer interactions within CRM platforms * Deliver an outstanding customer experience during every interaction What We're Looking For * 1 year of call center customer service ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

ampliFI Loyalty Solutions

Call Center Agent

Naperville, IL · On-site

$18.50/hr

Call Center Agent As a Call Center Agent the role is a key part of the ampliFI team, representing ... Ability to manage multiple tasks, systems, and priorities simultaneously. * Accurate data entry and ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Pet Butler

National Contact Center Manager

Plainfield, IL · On-site

$60K - $75K/yr

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule. We offer ...

next page

Showing results 1-20

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Elgin, IL

Virtual Call Center Manager information

See Elgin, IL salary details

$29.2K

$63.1K

$108.2K

How much do virtual call center manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for virtual call center manager in Elgin, IL is $63,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.
What are popular job titles related to Virtual Call Center Manager jobs in Elgin, IL? For Virtual Call Center Manager jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Manager jobs in Elgin, IL look for? The top searched job categories for Virtual Call Center Manager jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Virtual Call Center Manager jobs? Cities near Elgin, IL with the most Virtual Call Center Manager job openings:
Virtual Call Center Manager jobs near you

Call Center Representative

Gold Rush Gaming

Hoffman Estates, IL

$19 - $21/hr

Full-time

Re-posted 5 days ago

Job description

Job Title: Call Center Representative
Company: Gold Rush Gaming
Location: Hoffman Estates
Job Type: ON-SITE, Full-Time
Reports To: Call Center Manager
About Gold Rush Gaming:
Gold Rush Gaming is a leading terminal operator licensed by the Illinois Gaming Board, providing top-tier video gaming services to bars, restaurants, and other establishments across the state. We pride ourselves on exceptional service, strong partnerships, and a passion for delivering top-notch gaming experiences.
Position Summary:
As a Call Center Representative at Gold Rush Gaming, you’ll be the first point of contact for our partners and customers. You’ll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is open 24/7/365.
Key Responsibilities:
  • Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
  • Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
  • Log customer interactions, issues, and resolutions accurately in the system.
  • Follow company protocols for problem resolution and escalation.
  • Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
  • Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
  • Support special projects, promotions, or outreach campaigns as needed.
Qualifications:
  • High school diploma or equivalent required; associate degree or higher is a plus.
  • 1+ years of customer service or call center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Basic technical troubleshooting abilities.
  • Strong multitasking and time management skills.
  • Comfortable working in a fast-paced environment.
  • Experience with CRM software or call center systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Why Join Gold Rush Gaming:
  • Be part of a fun, fast-growing company that values teamwork and service.
  • Opportunities for growth and career advancement.
  • Competitive pay and benefits package.
  • Supportive management and a collaborative team environment.

Apply