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Virtual Call Center Manager Jobs in Elgin, IL (NOW HIRING)

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Setup Winks

Call Center Representative

Chicago, IL · On-site

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Assists the Facility and/or Operations Manager in monitoring established revenue controls and ... call center equipment as well as different revenue control systems to ensure a high level of ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL

$16 - $19.75/hr

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position ... Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$16 - $19.75/hr

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position ... Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$25K/mo

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position ... Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ...

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$16 - $19.75/hr

IDIQ is seeking full time Member Advisors to join our Call Center. This is an ONSITE position ... Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal ...

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Showing results 21-40

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Elgin, IL

Virtual Call Center Manager information

See Elgin, IL salary details

$29.2K

$63.1K

$108.2K

How much do virtual call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for virtual call center manager in Elgin, IL is $63,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,100.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Elgin, IL?

The most popular types of Virtual Call Center jobs in Elgin, IL are:

What are popular job titles related to Virtual Call Center Manager jobs in Elgin, IL?

For Virtual Call Center Manager jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Elgin, IL look for?

The top searched job categories for Virtual Call Center Manager jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Virtual Call Center Manager jobs?

Cities near Elgin, IL with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Representative

Kovach Eye Institute Ltd

Elmhurst, IL • On-site

$16 - $20/hr

Full-time

Re-posted 21 days ago

Job description

The Call Center Representative is responsible for facilitating a positive patient experience by handling a high volume of incoming calls within a fast-paced environment while delivering World-Class Customer Service.   

  • Answers up to 100+ inbound calls per day and greets patients immediately with world-class positivity, friendliness, passion and a service mindset. Patients are to feel they have received the best service they have ever experienced
  • Conducts outbound calls to schedule appointments from referring optometrists or primary care physicians with a kind, professional demeanor
  • Utilizes effective problem-solving skills to respectfully and efficiently de-escalate any dissatisfied patients 
  • Manages the coordination of booking patient appointments 
  • Accurately assesses the caller’s needs and responds using appropriate judgement to ensure resolution of the caller’s inquiry or issue or by escalating the call to practice managers, patient consultants or other departments as applicable
  • Exhibits a high degree of personal integrity and sensitivity to private patient health information and by maintaining strict confidentiality.
  • Possesses a collaborative team-oriented attitude