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Call Center Work Jobs in Elgin, IL (NOW HIRING)

Transdev

Call Center Manager

Chicago, IL · On-site

$67K - $80K/yr

Call Center Manager Transdev in Chicago, IL is hiring a Call Center Manager. The Call Center ... Prepare work schedules to ensure sufficient coverage. * Represent Transdev in a professional manner ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Ability to work efficiently and with a sense of urgency. * Maintains confidentiality of information.

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

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All JobsCall Center Work JobsCall Center Work Jobs in Elgin, IL

Call Center Work information

See Elgin, IL salary details

$10

$17

$24

How much do call center work jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call center work in Elgin, IL is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is call center work?

Call center work involves handling inbound or outbound calls on behalf of a company to provide customer service, technical support, sales, or information. Agents typically work in a structured environment, using scripts and software to resolve customer issues, process orders, or answer inquiries. This job requires good communication skills, patience, and the ability to work efficiently under pressure. Call center positions can be located on-site or remotely, and may operate 24/7 depending on the company and industry.

What are the key skills and qualifications needed to thrive as a call center worker?

To thrive as a Call Center Worker, you need excellent communication skills, active listening abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is commonly required. Patience, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and smooth call center operations.

What are some common challenges faced in call center work and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many call centers offer ongoing training, support from supervisors, and robust teamwork, which can help employees effectively navigate demanding situations and maintain job satisfaction.

What is the difference between Call Center Work vs Customer Service Representative?

AspectCall Center WorkCustomer Service Representative
CredentialsHigh school diploma often required; training providedHigh school diploma; training often provided
Work EnvironmentCall centers, often in office settings, handling high call volumeOffice or remote settings, interacting with customers via phone, email, or chat
Industry UsageCommon in telecommunications, tech support, salesCommon across retail, banking, healthcare, and service industries
Job FocusHandling inbound/outbound calls, troubleshooting, salesResolving customer issues, providing information, support

While both roles involve customer interaction, Call Center Work typically emphasizes high-volume call handling in dedicated call centers, often with a focus on sales or technical support. Customer Service Representatives may work in various settings, providing personalized support across multiple communication channels. Both roles require similar skills and training but differ mainly in environment and scope.

How to start working at a call center?

To start working at a call center, you should look for job openings online or through staffing agencies, prepare a resume highlighting communication and customer service skills, and complete any required application or interview process. Many positions require a high school diploma or equivalent and basic computer skills. Some employers may also provide training once hired.

What are popular job titles related to Call Center Work jobs in Elgin, IL?

For Call Center Work jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Call Center Work jobs in Elgin, IL look for?

The top searched job categories for Call Center Work jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Call Center Work jobs?

Cities near Elgin, IL with the most Call Center Work job openings:

Call Center Work jobs near you
Infographic showing various Call Center Work job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,829 per year, or $17.7 per hour.

Call Center Representative

Hoffman Estates, IL • On-site

Gold Rush Gaming
51 - 200 employees
Learn more about Gold Rush Gamingexternal

$19 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Call Center Representative
Company: Gold Rush Gaming
Location: Hoffman Estates
Job Type: ON-SITE, Full-Time
Reports To: Call Center Manager
About Gold Rush Gaming:
Gold Rush Gaming is a leading terminal operator licensed by the Illinois Gaming Board, providing top-tier video gaming services to bars, restaurants, and other establishments across the state. We pride ourselves on exceptional service, strong partnerships, and a passion for delivering top-notch gaming experiences.
Position Summary:
As a Call Center Representative at Gold Rush Gaming, you’ll be the first point of contact for our partners and customers. You’ll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is open 24/7/365.
Key Responsibilities:
  • Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
  • Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
  • Log customer interactions, issues, and resolutions accurately in the system.
  • Follow company protocols for problem resolution and escalation.
  • Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
  • Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
  • Support special projects, promotions, or outreach campaigns as needed.
Qualifications:
  • High school diploma or equivalent required; associate degree or higher is a plus.
  • 1+ years of customer service or call center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Basic technical troubleshooting abilities.
  • Strong multitasking and time management skills.
  • Comfortable working in a fast-paced environment.
  • Experience with CRM software or call center systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Why Join Gold Rush Gaming:
  • Be part of a fun, fast-growing company that values teamwork and service.
  • Opportunities for growth and career advancement.
  • Competitive pay and benefits package.
  • Supportive management and a collaborative team environment.

Apply