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Call Center Manager Jobs in Elgin, IL (NOW HIRING)

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Assists the Facility and/or Operations Manager in monitoring established revenue controls and ... call center equipment as well as different revenue control systems to ensure a high level of ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Elgin, IL

Call Center Manager information

See Elgin, IL salary details

$29.2K

$63.1K

$108.2K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Elgin, IL is $63,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,100.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Elgin, IL?

The most popular types of Call Center jobs in Elgin, IL are:

What are popular job titles related to Call Center Manager jobs in Elgin, IL?

For Call Center Manager jobs in Elgin, IL, the most frequently searched job titles are:

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What cities near Elgin, IL are hiring for Call Center Manager jobs?

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Elgin, IL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,100 per year, or $30.3 per hour.

Call Center Associate

Johnstone Supply

Chicago, IL • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Johnstone Supply rating

7.5

Company rating: 7.5 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

182nd of 429 rated retail wholesalers

Job description

Call Center Associate
Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer inquiries and questions, and provide best-in-class customer service. We are looking for a reliable individual who can develop lasting relationships with customers while supporting outside and inside sales activity. This individual will have the opportunity to take part in training and other learning opportunities to expand product and service knowledge.
At Johnstone Supply Heartland Group, we value dependable, humble, and passionately serving employees, while having fun! We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.
Requirements
Education and Experience
Required:
  • High School Diploma / GED required OR equivalent combination of education and experience.
  • Minimum of 2 years' experience in call center/operations in a wholesale environment.
Preferred:
  • College degree in a relevant field (e.g. Business).
  • Direct experience in HVACR or similar industry.
Business
  • Ability to provide consistent, quality customer service.
  • General knowledge on how to manage profit and loss in order to maximize financial performance.
  • Skill in the use of PC-based spreadsheets and word processing programs (MS Word/Excel).
  • General knowledge of inventory management principles
  • General knowledge of sales and marketing processes and techniques to drive sales.
  • General knowledge of the HVACR industry, contractor customer needs and product applications.
  • Communicate business changes to proper channels when applicable (TMs, Marketing, Warehouse, Product/Pricing ect.)
  • Attend weekly L10 meetings and report changes/needs to appropriate parties
Personal Effectives
  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Ability to develop and use systems for organizing information.
  • Skill in following through on commitments.
  • Ability to multitask and skill in prioritizing work.
  • Ability to develop and implement operational plans.
  • Ability to work efficiently and with a sense of urgency.
  • Maintains confidentiality of information.
  • Ability to establish and continuously improve work procedures and systems.
  • Keeps the company's best interest in mind when considering or addressing issues.
  • Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
Expected Work Behaviors:
  • Keeps the company's best interest in mind at all times.
  • Consistently works to promote company growth while maintaining ethical standards.
  • Maintains a professional personal appearance.
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Physical Demands: Computer keyboarding
Work Environment: Combination of office with typical office equipment
This full-time regular position is eligible for benefits including:
Health and wellness benefits
  • Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
  • Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
  • Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.
Income protection
  • Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
  • Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
  • Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.
Financial and retirement benefits
  • 401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
  • Paid Holidays: We offer paid time off for major holidays throughout the year including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
  • Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.
Travel Expense Reimbursement
  • Employees are eligible for reimbursement for eligible expenses during authorized travel.

Pay Range: $24-$26/hr.
*This pay range is applicable to all applicants. Placement within the range is at the discretion of the employer and is based on candidate's qualifications, knowledge, and skills.
Applicants are accepted until 12/4/2025
Posted on Paylocity 11/20/2025
Salary Description
$24-$26/hr.

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