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Call Center Associate Jobs in Elgin, IL (NOW HIRING)

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL · On-site

$15.25 - $19.75/hr

Job Type Full-time Description Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team. *Looking to get your foot in the door in the medical ...

Gold Rush Gaming

Call Center Clerk

Hoffman Estates, IL

$19 - $21/hr

Tues. Wed. Full Time DISPATCHER As a Dispatcher your main tasks will include taking incoming calls from our field service associates and customer locations, routing, coordinating and monitoring ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Elgin, IL

Call Center Associate information

See Elgin, IL salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Elgin, IL is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Elgin, IL? The most popular types of Call Center jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Call Center Associate jobs? Cities near Elgin, IL with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Elgin, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Call Center Scheduler-Incoming

Familia Dental & Vivid Smiles

Schaumburg, IL • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Description:

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.


*Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!


About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the the company and turn a job into a career.


What We Offer:

  • Employees are eligible to earn a $1,000 monthly bonus and
  • Opportunity to work from home based off of individual performance each month.
  • Paid Holidays and Time off

Benefits offered:

  • Health, Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays & Time Off
  • Access to Financial Advisors
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short-Term & Long-Term Disability
  • On demand Pay > Receive a portion of your check before payday!


Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.


Responsibilities/ Job Duties:

  • provide excellent customer service to all patients calling in
  • Answering phone calls
  • scheduling appointments based on needs of patients and availability of providers
  • assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients’ challenges


Requirements:
  • Dependable and able to be on time
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Efficiently understand information and relay information back to the patient
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent

Other Qualifications/ Skill Sets:

  • Strong Computer Skills– Ability to maneuver within multiple computer systems at once
  • Proficient in computer applications and software, including Microsoft Office
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem solving abilities
  • Detail Oriented
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 8:00 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM

  • Monday - Saturday
  • 40 hours a week
  • 1 day off during the week

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