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Call Center Associate Jobs in Illinois (NOW HIRING)

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Transdev

Call Center Supervisor

Tinley Park, IL

$22.28 - $27.23/hr

Call Center Supervisor Transdev is looking for a Call Center Supervisor to join our team in Tinley Park, IL. We are seeking friendly, customer service-oriented individuals who are dedicated to safety ...

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Collins Consulting

Medical Call Center

Antioch, IL · On-site

$16.50 - $20.50/hr

College or a 2-year Associate Degree is preferred. * A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting. * Strong attention to detail, critical thinking, and ...

Kelly Services

Call Center Rep

Naperville, IL

$18.25/hr

Call Center / Customer Service Representatives needed in Naperville, Illinois Temporary to Hire job opportunity! Salary/Pay Rate/Compensation: $17.25/hour to start (will increase to $18.25/hr ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Illinois

Call Center Associate information

See Illinois salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Illinois is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Illinois? The most popular types of Call Center jobs in Illinois are:
What cities in Illinois are hiring for Call Center Associate jobs? Cities in Illinois with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,782 per year, or $16.2 per hour.

Call Center Representative

Pldi

Chicago, IL • On-site, Remote

$16.50 - $20.50/hr

Full-time

Re-posted 24 days ago

Job description

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Apply