ZipRecruiter

Log In

1

Call Center Associate Jobs (NOW HIRING)

Salvation Army

Call Center Associate

Wilkes Barre, PA · On-site

Responsibilities The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$18.67 - $26.16/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN

$19.49/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$18.67 - $26.16/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Regions Hospital

Call Center Associate

Saint Paul, MN

$19.49/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$19.49/hr

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional ...

Six Flags

Call Center Associate

Santa Clara, CA

$19.50 - $20.50/hr

Answer guests calls in the Call Center, while providing great guest service. * Document and ... People who love helping others and will support the needs of our guests and associates.

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Associate

Oshkosh, WI · On-site

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Associate

Oshkosh, WI

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

next page

Showing results 1-20

People also search for

All JobsCall Center Associate Jobs

Call Center Associate information

See salary details

$8

$16

$20

How much do call center associate jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for call center associate in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What cities are hiring for Call Center Associate jobs? Cities with the most Call Center Associate job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
Who are the top companies hiring for Call Center Associate jobs? The top employers for Call Center Associate jobs are:
What states have the most Call Center Associate jobs? States with the most job openings for Call Center Associate jobs include:
Call Center Associate

Call Center Associate

Salvation Army

Wilkes Barre, PA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Salvation Army rating

6.2

Company rating: 6.2 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

469th of 676 rated non-profit organizations

Job description

Overview The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors. Responsibilities The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army. Duties and Responsibilities:
  • Respond to all communications in a courteous, professional, and timely manner.
  • Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.
  • Handle all inquiries and concerns calmly and respectfully.
  • Communicate effectively with donors regarding pickups or issues related to donated vehicles.
  • Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.
  • If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.
  • Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.
  • Assist donors by rescheduling pickups or resolving any issues that may arise.
  • Escalate complex issues to the Assistant Director or Director as needed.
  • Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork
Qualifications Qualifications:
  • Good command of the English language, both verbal and written.
  • Strong attention to detail and proofreading skills.
  • Professional demeanor with strong interpersonal and customer service skills.
  • Working knowledge of computers & Microsoft products.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

View All Salvation Army Jobs

Apply