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Call Center Associate Jobs in Seattle, WA (NOW HIRING)

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.50 - $22/hr

Call Center Representative This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7 ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

CommonSpirit Health

Call Center Representative

Edmonds, WA · On-site +1

$17.75 - $22.25/hr

The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours. Please Note: One application is sufficient, we ask that you do not apply to multiple ...

Starwood Hotels

Call Center Agent

Seattle, WA

$23.50/hr

Call Center / Pbx Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring ...

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Call Center Associate information

See Seattle, WA salary details

$10

$19

$23

How much do call center associate jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call center associate in Seattle, WA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills, often work with customer service software, and may follow scripts or protocols to ensure consistent service. The role typically requires patience, active listening, and problem-solving abilities.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What job makes $10,000 a month without a degree?

A Call Center Associate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in call centers are usually associated with managerial roles, sales positions, or agents handling high-value clients, often requiring advanced skills, certifications, or performance-based bonuses. Most entry-level call center jobs offer lower salaries, but top performers or those in supervisory roles can reach higher income levels over time.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

Is a CSA job stressful?

A Call Center Associate (CSA) job can be stressful due to high call volumes, strict performance metrics, and the need for strong communication skills. Managing customer complaints and maintaining a positive attitude are common challenges in this role, which often requires patience and resilience.
What are the most commonly searched types of Call Center jobs in Seattle, WA? The most popular types of Call Center jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Call Center Associate jobs? Cities near Seattle, WA with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Seattle, WA as of June 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,674 per year, or $19.1 per hour.
Centralized Call Center Associate III - Ortho

Centralized Call Center Associate III - Ortho

MultiCare Health System

Auburn, WA • On-site

$21.47 - $31.20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

MultiCare Health System rating

7.6

Company rating: 7.6 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

187th of 870 rated healthcare providers

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0 Shift: Day Schedule: Day

Position Summary

The Centralized Call Center Associate III (CCCA-III) answers incoming phone calls and makes out-bound calls in a centralized setting from parents/family members or physicians offices concerning escalated health issues for complex clinics and/or pediatric patients requiring broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures. The incumbent schedules appointments, tests, procedures using an electronic scheduling system (Epic) in adherence with varying and often dissimilar practice protocols for numerous specialty clinics. The incumbent reviews referral information to ensure completeness; raises vital questions and problems with clinic management; clarifies and/or collects any missing information and follows up with the clinic to coordinate the schedules of providers, nurses, examination rooms and equipment. CCCA III has the ability to explore different career paths within the MAC by helping the Quality Specialist, Workforce Specialist, Trainer, Workforce Analyst, and Supervisors.
The CCA III is the third (top) level of a 3-tiered job family. Placement in the CCA III position is based on a combination of organizational need and demonstrated satisfactory performance. The incumbent performs the duties of the CCA III and occasionally performs duties at the CCA I or CCA II level, as department needs flux. The CCA III typically supports the specialty clinics and may also support team leads by responding to questions and providing additional training for other advocates. The ideal candidate possesses exceptional customer service and time management skills, ability to communicate with a diverse age and ethnic population, attention to detail, knowledge of medical terminology plus the ability to problem solve within the scope of the positions responsibilities.

Requirements

  • Minimum three (3) years of experience working directly with customers or patients
  • OR minimum six (6) months achieving call center metrics as a Call Center Associate II
  • Healthcare and Epic experience

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.47 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

What MultiCare Health System employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About MultiCare

Sourced by ZipRecruiter

MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital. Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington. Today, our comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 12 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve. Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to the health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on a continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Tacoma, WA, US

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