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Call Center Associate Jobs in Seattle, WA (NOW HIRING)

Gene Johnson

Call Center Manager

Woodinville, WA

$85K - $115K/yr

We're looking for an experienced Call Center Manager who is passionate about developing people, improving processes, and delivering an outstanding customer experience. This role will oversee the ...

New

TEKsystems

Call Center Representative

Renton, WA

$27.50/hr

Minimum of 1 year of customer service experience in a call center, dispatch, transportation, automotive, hospitality, airline, AAA, or related environment. * Strong computer proficiency with the ...

New

Kinwell

Healthcare Call Center Representative

Redmond, WA · On-site

$18 - $22.50/hr

Associate's degree in healthcare administration, customer service, or a related field. (Preferred) * Two years of experience in a medical call center or similar environment. (Preferred) * Knowledge ...

Starwood Hotels

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Call Center / PBX Agent Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus.

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

Associate's degree in healthcare administration, customer service, or a related field. (Preferred) * Two years of experience in a medical call center or similar environment. (Preferred) * Knowledge ...

Kinwell

Healthcare Call Center Representative

Seattle, WA

$18.25 - $22.75/hr

Associate's degree in healthcare administration, customer service, ora relatedfield. (Preferred) * Two years of experience in a medical call center or similar environment.(Preferred) * Knowledge of ...

Kinwell

Healthcare Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

Associate's degree in healthcare administration, customer service, or a related field. (Preferred) * Two years of experience in a medical call center or similar environment. (Preferred) * Knowledge ...

Kinwell

Healthcare Call Center Representative

Redmond, WA

$18 - $22.50/hr

Associate's degree in healthcare administration, customer service, ora relatedfield. (Preferred) * Two years of experience in a medical call center or similar environment.(Preferred) * Knowledge of ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA · On-site

$24.21/hr

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical ...

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Showing results 21-40

All JobsCall Center Associate JobsCall Center Associate Jobs in Seattle, WA

Call Center Associate information

See Seattle, WA salary details

$10

$19

$23

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Seattle, WA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Seattle, WA? The most popular types of Call Center jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Call Center Associate jobs? Cities near Seattle, WA with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Seattle, WA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,674 per year, or $19.1 per hour.

Call Center Manager

Gene Johnson

Woodinville, WA

$85K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Gene Johnson has been serving homeowners throughout the Greater Seattle area for decades with trusted plumbing, HVAC, and electrical services.

We’re looking for an experienced Call Center Manager who is passionate about developing people, improving processes, and delivering an outstanding customer experience. This role will oversee the daily operations of our Customer Service Representatives and Dispatch team while driving performance, efficiency, and service excellence in a fast-paced home services environment. 
What You’ll Do

  • Lead, coach, and develop a high-performing team of Customer Service Representatives and Dispatchers.
  • Manage daily call center operations, scheduling, staffing, and workflow.
  • Monitor key performance metrics including booking rate, call quality, response times, customer satisfaction, and conversion rates.
  • Conduct regular coaching sessions, performance reviews, and ongoing training.
  • Partner with Dispatch, Sales Manager, Trade Managers and field leadership to maximize technician schedules and revenue opportunities.
  • Oversee quality assurance through call monitoring and feedback.
  • Resolve escalated customer concerns with professionalism and urgency.
  • Develop and improve processes that enhance efficiency and the customer experience.
  • Prepare operational reports and provide recommendations to senior leadership.
  • Ensure consistent use of ServiceTitan, phone systems, and CRM tools while maintaining accurate reporting. 

What We’re Looking For

  • 5+ years of call center, customer service, or operations leadership experience.
  • 3+ years managing customer service or dispatch teams.
  • Experience within HVAC, plumbing, electrical, or other residential home services preferred.
  • Strong leadership, coaching, and employee development skills.
  • Proven ability to improve KPIs and drive operational performance.
  • Experience with ServiceTitan and Five9 or similar service management software preferred.
  • Excellent communication, organizational, and problem-solving skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Proficient with Microsoft Office and reporting tools

What We Offer
Competitive salary of $85,000–$115,000 annually plus bonus
Performance-based bonus opportunity
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off & Paid Holidays
Ongoing leadership development and training
Why Gene Johnson?
At Gene Johnson, our people make the difference. We believe in investing in our employees, providing opportunities for advancement, and creating an environment where teamwork, integrity, and exceptional customer service are valued every day. If you’re a proven leader ready to build high-performing teams and make an impact, we’d love to meet you.

Gene Johnson is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. 

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