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Call Center Associate Jobs in Michigan (NOW HIRING)

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Associate degree in medical office professional (or similar field) required. Pertinent experience ... Two (2) years previous call center experience, or similar field handling high volume incoming calls ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Michigan

Call Center Associate information

See Michigan salary details

$7

$14

$17

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Michigan is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Michigan? The most popular types of Call Center jobs in Michigan are:
What cities in Michigan are hiring for Call Center Associate jobs? Cities in Michigan with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,386 per year, or $14.6 per hour.

Call Center Representative- Team lead

Specialty Eye Institute

Jackson, MI • On-site

$14.50 - $18.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Description
Key Objectives:
  • Being a leader of the call center. Presenting a positive presence, assisting agents in providing an exceptional patient experience.
  • Develop training initiatives to improve call center’s efficiency and productivity levels.
  • Review call center activities to identify additional areas of improvement.
  •  Scheduling accurately 
  • Providing special attention to patient’s needs.
  •  Providing excellent customer service.
  •  Represent MVP in a positive and professional manner

Schedule:
Monday-Friday 
8:00am-5:00PM

What you will be doing
Responsibilities include:
  •  Oversee daily operations of Patient Communications Department
  • Assist with Team meetings and completion of meeting notes.
  •  Assure appropriate staffing for day to day operations by overseeing the manual time off calendar.
  • Train and support call center associates. In addition, maintain the Dept Training Manual.
  •  Participate on cross-functional teams to ensure agents are trained on multiple tasks.
  •  Address training initiatives that directly impact call center agent retention and patient satisfaction.
  • Manage the patient contact process for reschedules, inclusive of patients who are unresponsive to reminders.
  •  Ability to schedule and convert patients appropriately for Specialty Eye Institute centers.
  • Contacts patients who may have not responded to their reminder cards and be assertive to ensure the appointment will be rescheduled (telemarketing)
  • Typing and distributing weekly doctor schedules to all medical/surgical offices and staff
  • Assisting with Doctor templates changes to assure maximization of schedules
  •  Sending information packets, mass mailing to all patients and/or offices when requested
  •  Oversee Nextiva Call Center Dashboard
  •  Complete all month end reports for Director of Communications
  •  Perform various other duties as requested by the Director of Communications

What you know
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Education:
  •  High School diploma required – minimum
Experience:
  •  Two to four years’ experience in related sales.
  •  Proficient in Microsoft Word, Excel and Power Point
  •  Interpersonal skills necessary to effectively interact with staff, doctors, customers, and the public
  •  Ability to communicate effectively, both in writing and verbally
  •  Ability to handle multiple tasks effectively and meet deadlines
  •  Must have strong organizational skills and the ability to work independently, cooperatively, and have excellent professional judgment

What you will receive
  • Competitive wages
  • Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
  • Generous paid time off (PTO) program
  • Seven (7) company paid holidays
  • 401(k) retirement plan with company match
  • An organization focused on People, Passion, Purpose and Progress
  • Inspirational culture