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Call Center Associate Jobs in Michigan (NOW HIRING)

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Associate degree in medical office professional (or similar field) required. Pertinent experience ... Two (2) years previous call center experience, or similar field handling high volume incoming calls ...

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience ...

Alphabe Insight

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning & Evening Shifts Available About Us With over 25 years in business, Luxury Bath is a leader in the ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Michigan

Call Center Associate information

See Michigan salary details

$7

$14

$17

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Michigan is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Michigan? The most popular types of Call Center jobs in Michigan are:
What cities in Michigan are hiring for Call Center Associate jobs? Cities in Michigan with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,386 per year, or $14.6 per hour.

Call Center Operator

Great Lakes Bay

Saginaw, MI • On-site

Full-time

Re-posted 5 days ago

Job description

ESSENTIAL JOB DUTIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Answers telephones promptly, and handles calls courteously, professionally and appropriately, including scheduling of patient appointments as directed. Screens calls to determine whether they are to be directed to a GLBHC site or handled by the call center. Takes messages for physicians and staff according to protocol.
  2. Verifies insurance coverage and updates patient information.
  3. Initiates phone reminders to patients prior to scheduled appointment.
  4. Inputs data into the computer in accordance with GLBHC protocol.
  5. Responsible for following Call Center procedures and protocols.
  6. Serves as liaison between the public and GLBHC's site personnel.

MARGINAL JOB DUTIES
  1. Fills in for other staff as needed and qualified.
  2. May assist with errands as assigned.
  3. Performs other duties as assigned.

JOB SPECIFICATIONS
  1. Education: High school graduate or equivalent. Associate degree in medical office professional (or similar field) required. Pertinent experience may be accepted in lieu of degree. Registered/Certified Medical Assistant preferred.
  2. Licensure: N/A
  3. Experience: Two (2) years previous call center experience, or similar field handling high volume incoming calls required. Two (2) years of previous experience in a medical office, medical billing or clinical setting preferred.
  4. Skills: Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills essential. Ability to respond appropriately and consistently to Managerial directives. Bilingual preferred.
  5. Interpersonal Skills: Able to communicate effectively with and relate to a diverse population in a professional and courteous manner. Flexible and able to function in a team setting. Ability to respond appropriately to all patients.
  6. Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.
  7. Hours of Work: Full-time or part-time; Flexible and varied. Nights and weekends as scheduled. This position requires regular and timely attendance. Not eligible for telecommuting.
  8. Travel: Must have reliable transportation to and from the assigned GLBHC office when Work-at-Home equipment is not functioning. Office location may change based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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