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Call Center Associate Jobs in Michigan (NOW HIRING)

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness ...

Alphabe Insight Inc

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This ...

Celink

Call Center Representative

Lansing, MI · On-site +1

$18 - $19.50/hr

Experience/Training • Minimum one years' experience in a call center or similar quality driven customer service environment • Soft collection experience preferred • Familiarity with FDCPA, TCPA ...

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Call Center Associate information

See Michigan salary details

$7

$14

$17

How much do call center associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call center associate in Michigan is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Michigan? The most popular types of Call Center jobs in Michigan are:
What cities in Michigan are hiring for Call Center Associate jobs? Cities in Michigan with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,386 per year, or $14.6 per hour.

Call Center Representative

Luxury Bath Technologies

Marine City, MI • On-site

$17/hr

Other

Re-posted 11 days ago

Job description

Call Center Representative 

 Port Huron, MI

 $17/hour base + Uncapped Commission

 Full-Time | Morning & Evening Shifts Available

About Us

With over 25 years in business, Luxury Bath is a leader in the acrylic bath remodeling industry and one of the fastest-growing companies in the home improvement space. We specialize in beautiful, durable, and low-maintenance bathroom solutions that improve homeowners’ lives.

Job Summary

Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team. In this role, you will connect with homeowners, generate leads, and schedule free in-home consultations.

This is an on-site position (not remote).

What You’ll Do

  • Make outbound calls to homeowners to set appointments

  • Deliver and adapt scripted sales pitches

  • Handle objections and answer customer questions

  • Confirm, reschedule, and follow up on appointments

  • Enter lead and customer information into company systems

  • Answer inbound calls from advertising campaigns

  • Maintain accurate records and daily reports

  • Support the sales team by scheduling qualified appointments

What We’re Looking For

  • Experience in call center, telemarketing, or sales preferred

  • Strong communication and persuasion skills

  • Comfortable working in a fast-paced, high-call-volume environment

  • Basic computer/data entry skills

  • Self-motivated, reliable, and goal-oriented

What We Offer

  • $17/hour base pay + commission (uncapped earning potential)

  •  Paid training and ongoing coaching

  •  Career advancement opportunities

  •  Supportive team environment

  •  Stable, growing company

Schedule

  • Full-time

  • Morning and evening shifts available

Apply Today!

Join one of the fastest-growing companies in the industry and start earning while making a difference for homeowners.

Apply now to jumpstart your career with Luxury Bath!

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