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Call Center Associate Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Associate's degree or equivalent combination of education and relevant work experience ... Superior knowledge of call center tools and technology used to manage KPIs and SLAs * Possess ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

Maximus

Call Center Manager

Topeka, KS · On-site

General information Job Posting Title Call Center Manager Date Wednesday, July 29, 2026 City Topeka State KS Country United States Working time Full-time Description & Requirements Maximus is hiring ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Associate's degree and/or relevant work experience * Exceptional interpersonal & communication ... Understanding of call center tools and technology used to manage KPIs and SLAs * Possess effective ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Kansas

Call Center Associate information

See Kansas salary details

$7

$14

$18

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Kansas is $14.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Kansas? The most popular types of Call Center jobs in Kansas are:
What cities in Kansas are hiring for Call Center Associate jobs? Cities in Kansas with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,092 per year, or $14.9 per hour.

CALL CENTER ASSOCIATE

Salina Regional Health Center

Salina, KS • On-site

Other

Re-posted 27 days ago

Salina Regional Health Center rating

7.2

Company rating: 7.2 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

428th of 1,058 rated hospitals

Job description

  • POSITION SUMMARY
    • Position Summary:
      • Operates SRHC customer call center for the health center as a single access contact to the public, patient, physician and internally in a busy consolidated call center environment. Provides routine information, on-call schedule information, monitors alarms, pages codes and directs calls to appropriate areas for all campuses. Responsible for answering calls to the main number at SRHC as well as the SRHC Physician Exchange. Also responsible for proper administration of radio paging and alarm notification for multiple campuses.
  • POSITION QUALIFICATIONS
    • Minimum Education
      • High School or equivalent; Must be 18 years old
    • Minimum Experience
      • Must pass typing test at 35 wpm or more
    • Required Registration/License/Certification
      • None

What Salina Regional Health Center employees say

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