ZipRecruiter

Log In

1

Call Center Associate Jobs in Lawrence, KS (NOW HIRING)

Maximus

Call Center Manager

Topeka, KS · On-site

General information Job Posting Title Call Center Manager Date Wednesday, July 29, 2026 City Topeka State KS Country United States Working time Full-time Description & Requirements Maximus is hiring ...

Radius Global Solutions

Call Center Rep (GS Apple)

Lenexa, KS · On-site

$15 - $18.75/hr

Join Our New Call Center Team Tired of the same old call center jobs? Here at Radius, we are building a new call center team! This new client will provide an opportunity to get in on the ground floor ...

Hallcon

Call Center Agent - Days B

Lenexa, KS · On-site

$18.80/hr

Call Center Agent (In-Office, Day Shift - B Schedule) Position: Call Center Agent (In-Office, Day Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Lawrence, KS

Call Center Associate information

See Lawrence, KS salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Lawrence, KS is $15.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Lawrence, KS? The most popular types of Call Center jobs in Lawrence, KS are:
What cities near Lawrence, KS are hiring for Call Center Associate jobs? Cities near Lawrence, KS with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Lawrence, KS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,877 per year, or $15.8 per hour.

Medicaid Call Center Associate - Remote

Conduent, Inc.

Topeka, KS • On-site, Remote

$16.75/hr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Medicaid Call Center Associate Kansas
Class starts 10/5/26
Must include a resume when applying
This position is remote - must reside in Kansas
Hours of Operation: 8 am - 7 pm CST (8- hours shifts)
Possible shifts - will be determined at the end of training based on business needs and are subject to change
Shifts - 8:00am - 4:30pm
8:30am - 5:00pm
9:00am - 5:30pm
10:30am - 7:00pm
Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long. Training will be done remotely via video. Must have camera on during training
Class Starts: Early August - No time off during training period
Equipment will be provided - must have dedicated workspace free of interruptions
Must have Internet speeds of 10mpbs upload -50mpbs download
Wage:
  • Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying.
  • Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Benefits
  • Health benefits (medical, dental, vision) are available on the first day of employment.
  • Paid time off is accrued after 180 days (about 6 months) of employment.

Job Description:
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems
Essential duties may include, but are not limited to:
  • Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures
  • Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
  • Responds to calls courteously, accurately, and concisely
  • Provides a high-quality customer service and focuses on the accuracy of information provided
  • Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
  • Use standard technology: telephones, e-mail, and web browsers
  • Maintain with up-to-date knowledge of regulations, policies, and guidelines
  • Complete all assigned training as necessary

Minimum Qualifications/Experience
  • High School diploma or GED equivalent; post-secondary education preferred
  • Minimum of six (6) months' experience in customer service

Preferred Skills or Knowledge:
  • Minimum of six (6) months' experience in Family Medical Medicaid eligibility
  • Knowledge of Medicaid and managed care programs
  • Bilingual Spanish/English with the ability to speak and read both languages fluently.
  • Strong computer skills with the ability to maneuver in complex software systems
  • MS Office, Outlook, and Internet usage experience
  • Active listening skills
  • Customer orientated
  • Ability to adapt/respond to different types of characters
  • Able to multi-task, prioritize, and manage time effectively
  • Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
  • Excellent data entry skills the ability to type 30 words per minute accurately
  • Willingness to work part of a team
  • Maintain the integrity and confidentiality of all records and communications
  • Internet Speed: upload 10 mbps download 50 mbps
  • All other duties as assigned.

About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Conduent logo

About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

View All Conduent Jobs

Apply