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Call Center Associate Jobs in Lawrence, KS (NOW HIRING)

hallcon

Call Center Agent - Days B

Lenexa, KS · On-site

$18.80/hr

Call Center Agent (In-Office, Day Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 AM - 5:00 PM - Thursday, Friday, Saturday; alternate Wednesday ...

Hallcon

Call Center Agent - Nights B

Lenexa, KS · On-site

$20.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 for a base rate of $20.30 Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate ...

Hallcon

Call Center Agent - Nights B

Lenexa, KS · On-site

$17.30/hr

Call Center Agent (In-Office, Night Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 for a base rate of $20.30 Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate ...

Hallcon

Call Center Agent - Days B

Lenexa, KS · On-site

$17.30/hr

Call Center Agent (In-Office, Day Shift - B Schedule) Location: Lenexa, KS Pay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 AM - 5:00 PM - Thursday, Friday, Saturday; alternate Wednesday ...

Medix

Call Center Rep/ Scheduler

Lenexa, KS · On-site

$17/hr

Job Summary Our client is seeking a dedicated Call Center Scheduler responsible for efficiently scheduling patient appointments and managing multi-line telephone systems. The primary goal is to ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Lawrence, KS

Call Center Associate information

See Lawrence, KS salary details

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$15

$19

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Lawrence, KS is $15.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Lawrence, KS? The most popular types of Call Center jobs in Lawrence, KS are:
What cities near Lawrence, KS are hiring for Call Center Associate jobs? Cities near Lawrence, KS with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Lawrence, KS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,877 per year, or $15.8 per hour.

Call Center Agent - Days B

hallcon

Lenexa, KS • On-site

$18.80/hr

Full-time

Re-posted 18 days ago

Hallcon rating

4.3

Company rating: 4.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

361st of 361 rated logistics

Job description

Position: Call Center Agent (In-Office, Day Shift – B Schedule)
Location: Lenexa, KS
Pay: $17.30 ($1.50 for a base rate of $18.80)
Schedule: 5:00 AM - 5:00 PM – Thursday, Friday, Saturday; alternate Wednesday

 

Company Overview:
Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.

 

About the Role:
We’re seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

 

What You’ll Do:

  • Coordinate and ensure timely coverage of driver trips
  • Monitor trip accuracy and provide support where needed
  • Escalate issues to field operations or customers when appropriate
  • Maintain up-to-date and accurate records in our internal systems
  • Communicate professionally with field management and other team members
  • Take on additional tasks as assigned

 

Why You’ll Love Working Here:

  • Meaningful work that keeps essential industries moving
  • Supportive, responsive leadership and a collaborative team culture
  • Equipment provided and systems in place to help you succeed
  • Opportunity to grow within a stable, purpose-driven organization
  • High autonomy with clear expectations
  • Competitive pay and benefits in a casual, professional work setting

 

What We’re Looking For:

  • Excellent attendance and reliability—your presence matters
  • Strong typing and 10-key skills
  • Solid phone communication and customer service abilities
  • Comfortable working in an office environment
  • High school diploma or equivalent
  • 6+ months of dispatch or customer service experience (preferred)

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

What Hallcon employees say

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