Job Summary
We are seeking a Call Center Representatives with a strong work history for a temp-to-hire opportunity in Overland Park, KS. This role is ideal for a customer-focused professional who enjoys solving problems, communicating clearly, and providing a positive experience through phone, email, and live chat support.
The Call Center Representative will serve as a key point of contact for clients, helping answer questions, resolve concerns, and support accurate delivery of products and services through established systems and processes.
Key Responsibilities
- Answer high-volume incoming phone calls, emails, and live chats in a professional and timely manner.
- Assist customers by answering questions, resolving concerns, and providing accurate product and service information.
- Maintain current knowledge of evolving products, services, policies, and internal processes.
- Document customer interactions accurately using standardized systems and procedures.
- Communicate customer questions, concerns, trends, and opportunities to internal teams.
- Support service quality, customer satisfaction, and continuous process improvement efforts.
Compensation and Benefits
- Pay rate: $18.00 per hour.
- Job type: Temp-to-hire.
- Location: Overland Park, KS
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-
088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-
transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-
verify.uscis.gov/web/media/resourcesContents/E-
Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angelesโ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1116
This company offers growth and a great group of people to work with.