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Call Center Associate Jobs in Ohio (NOW HIRING)

Collabera

Call Center Representative

Mason, OH · On-site

$15 - $18.75/hr

INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers Qualifications SKILLS & QUALIFICATIONS: Excellent verbal and written communication skills Excellent ...

LHH US

Call Center Representative

Cincinnati, OH · On-site

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Ohio

Call Center Associate information

See Ohio salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in Ohio is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Ohio? The most popular types of Call Center jobs in Ohio are:
What cities in Ohio are hiring for Call Center Associate jobs? Cities in Ohio with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,143 per year, or $15.9 per hour.

Service Call Center Associate

McCluskey Automotive

Cincinnati, OH

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

As a Service Call Center Associate you will play a crucial role in delivering exceptional customer service over the phone. Serving as the primary point of contact for customers with vehicle service inquiries, you will need to possess excellent communication and problem-solving skills to effectively assist customers. 
 
JOB TITLE:      Service Call Center Associate (Part-Time) 
REPORTS TO: Call Center Manager
LOCATION:      Cincinnati, OH
SCHEDULE:     Monday - 730-12pm Wednesday 10am-3pm Thursday 10am-3pm Friday 1pm-6pm Saturday 10am-3pm
 
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:     
  • Answer all incoming phone calls promptly, courteously, and efficiently
  • Monitor and respond to all incoming emails, texts, and virtual messages in a timely and professional manner
  • Schedule service appointments accurately while confirming customer needs and availability
  • Conduct outbound calls to customers for follow-ups, confirmations, and service-related outreach
  • Maintain a consistently friendly, professional, and customer-focused demeanor with both internal teams and external customers
  • Clearly and consistently communicate customer inquiries, concerns, and special requests to Service Advisors
  • Assist customers with the loaner vehicle process in accordance with McCluskey Automotive policies and availability
  • Perform additional duties and administrative tasks as assigned by the supervisor or management
 
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:
  •       Previous automotive dealership, call center, or BDC experience preferred
  •       Familiarity with CRM/DMS systems (e.g., Tekion, Reynolds, CDK)
  •       Calm under pressure and conflict resolution skills
  • High school diploma or GED 
  • Strong verbal and written communication skills 
  • Professional phone presence and customer‑focused mindset 
  • Ability to multitask in a fast‑paced environment 
  • Basic computer proficiency and CRM experience (or willingness to learn)
  • Excellent listening and relationship‑building skills
  • Strong organization and follow‑up
  • Ability to overcome objections and guide conversations
  • Team‑oriented with a positive attitude
  • Dependable, punctual, and goal‑driven
HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):   

  • Medical, dental, and vision benefits
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with employer match
  • Growth potential
  • Automotive discounts
 
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:

An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. 
 
 
 
 
 

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