ZipRecruiter

Log In

1

Call Center Associate Jobs in Ohio (NOW HIRING)

Collabera

Call Center Representative

Mason, OH

$15 - $18.75/hr

INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers Qualifications SKILLS & QUALIFICATIONS: Excellent verbal and written communication skills Excellent ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative Location: Cincinnati, Ohio Pay: $19-20/hour Schedule: 1st shift, Monday ... Bianca Kimble Benefit offerings available for our associates include medical, dental, vision, life ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative Location: Cincinnati, Ohio Pay: $19-20/hour Schedule: 1st shift, Monday ... Bianca Kimble Benefit offerings available for our associates include medical, dental, vision, life ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

Call Center Agent Company Overview At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Ohio

Call Center Associate information

See Ohio salary details

$8

$15

$19

How much do call center associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center associate in Ohio is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What are the most commonly searched types of Call Center jobs in Ohio? The most popular types of Call Center jobs in Ohio are:
What cities in Ohio are hiring for Call Center Associate jobs? Cities in Ohio with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,143 per year, or $15.9 per hour.
Assistant Manager-Call Center

Assistant Manager-Call Center

Kenneth's Hair Salons & Day Spas

Columbus, OH • On-site

$18.83/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

JOB POSTING
Assistant Manager-Call Center
Are you a beauty and service expert who believes that "Everyone Deserves to Feel Beautiful"? Are you looking to share your expertise with an organization who believes in their employees and lives their core values of Believe, Grow, Care, and Community every day?
Kenneth's Salon + Spas is currently looking for dedicated beauty professionals to join our team as a Full-Time Assistant Manager for our Call Center. This opportunity is designed for individuals who want more than a job, for those who want to learn how to lead inside a respected, established, and forward-thinking organization.
As Employee Owners, our Assistant Managers at Kenneth's are surrounded with support in all day-to-day operations as they develop skills in employee relations, deliver exceptional guest experiences, and support/lead operations in our Call Center. In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence.
This is an on-site position, and pays $18.83/hr.
Responsibilities include:
• Supporting all Service Providers and Guest Service associates in delivering a luxury experience for guests
• Assisting the Call Center Manager in daily operations of a high-volume call center
• Supervising, coaching, and motivating guest service/call center associates
• Answering, investigating, and responding to all guest inquiries regarding appointments and concerns
• Monitoring call quality, customer satisfaction, and call resolution
• Delivering new hire and continuous improvement training for all associates
• Ensuring all Kenneth's standards are met each day: Brand Standards, Dress Code, Company Policies and Procedures
• Coaching Call Center associates in exceeding service expectations by performing quality assurance reviews
Qualifications:
• Commitment to the Kenneth's Salon + Spas brand and ability to ensure all employees are exhibiting the culture every day
• Scheduling availability of 40 hours a week with open availability to meet the needs of our guests and business, which will include 3 Saturdays/month. Shifts will vary from 7a-3p on Saturdays and/or 12p-7p weekdays
• Commitment to guest care and ongoing professional growth
• Ability to utilize multiple systems and software platforms while managing guest needs
• Expert customer service and communication skills, most notably professional phone skills
• Prior call center experience preferred
• Strong problem-solving ability
• Detail oriented
• Other duties as assigned based upon the needs of the business
Benefits with Kenneth's include:
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Employee Assistance Program
• Professional Development and Continuing Education Opportunities
• Generous Employee Discounts on Services and Products
• Paid Time Off
• Life Insurance
• Accident and Critical Illness Coverage
• Short-Term Disability Insurance
If you're passionate about delivering exceptional customer service and enjoy helping people over the phone and through digital communication, we'd love to hear from you.
Apply online now!
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Apply